Marketing

You are currently browsing the archive for the Marketing category.

On the way back from the AusCERT 2012 information security conference this afternoon I found myself stranded at Gold Coast airport for a couple hours, exhausted. What better, then, than an impromptu video explaining how public relations operatives can improve the way they interact with journalists at these events.

This video was shot with a Nikon Coolpix S8100 compact digital camera, using the in-camera stereo microphone for the audio. The only post-production was to top and tail it, and compress it to a YouTube-optimised MP4 using iSkysoft Video Converter. Otherwise it’s exactly as it came out of the camera.

Should I list the tips themselves, here, in text form? Perhaps later. I simply couldn’t be arsed right now.

So there was a student who tweeted at me the other night to ask if they could ask me some questions for their marketing and public relations course at some university somewhere and I said yeah sure because I’m like polite and stuff and they emailed me questions and I sent off some answers today and because it took me ages and it was all about the nature of journalism and shit I thought I should share them with you to see what you think.

Here’s what I said, unedited. Well, except for fixing a few obvious mistakes.

Read the rest of this entry »

This week’s Golden Cow Award for Corporate Arsehattery goes to Samsung for this piece of meaningless bullshit in a survey asking about my experience using their website.

Now as background, I was after the technical specifications of the Samsung Slate Series 7 tablet PC, but couldn’t find them. There was no section or link labelled “specifications”. That’s a fail, I reckon. So I decided I would do the survey.

Like all such surveys, it asked the kind of questions that market research companies think are important, such as how soon I was thinking of buying, what competing brands I was looking at, and my demographic details. But this question caused me, literally, to laugh out loud.

Thinking of today’s website experience, how successful has the Samsung website been in conveying the following concepts of the Samsung brand?

And the concepts listed? Fresh, clean, inspiring, unique, interesting, elegant, contemporary, intelligent, engaging, bright, simple, relevant, upbeat, forward-thinking, charismatic, chic, unexpected, visionary.

WTF? Who the heck thinks in those terms when visiting a website? “Oh, I couldn’t find the technical specifications. This website just doesn’t convey the charismatic or chic brand values.”

I’d like to find whoever was responsible for this idiocy and ask them to define, in concrete web development terms, the three key differences between a brand experience that’s “fresh” rather than “clean” or “simple”.

And then I’d like to bury them in a ditch.

The following important and highly-educational video was shot on Saturday 26 November 2011 on King Street, Newtown, in Sydney.

If the video isn’t working here for you, click through to YouTube.

May I also recommend Excellence in European Linguistics, Kingsgrove and Multiply Function Pot?

[This is a slightly edited version of the article written for "Stories: from The Local Government Web Network", issue 3, August 2011, which was distributed at the LGWN's conference in Sydney on 18 August. Some material in this article also appears in Tweeting your way out of Paranoia, the closing keynote presentation I delivered.]

If you’re not yet at least experimenting with Twitter, the real-time social messaging service, you should be.

Suppress the corporate paranoia. It’s a lot easier than you might think. And while Twitter does get far more attention than its relatively small size might suggest — truly active Twitter users number perhaps 20 million globally compared with Facebook’s 750 million active users and counting — it punches well above its weight in terms of connecting with influential community members.

Twitter may not ever become the core real-time service used by the masses. Or if it does, it may only be for a few years. You only have to look at the last decade to see the then-leading MySpace surpassed by Facebook in 2008, just four years after Facebook was founded. Google’s launch of Google+ in June this year has generated plenty of speculation that the search and advertising giant’s foray into social networking will in turn wipe Facebook off the planet. Who knows?

There will always be some real-time social messaging service, however. Whether that’s Twitter as a stand-alone service, or whether we all end up using a real-time component of Facebook or Google+ or something that has yet to be deployed — none of that matters. The principles and practices of real-time messaging will doubtless end up being much the same.

Anything you might do with Twitter will be easy to migrate to any other real-time messaging system. The lessons you learn will carry across too.

Read the rest of this entry »

Hey Livestream, your This Week On Livestream email depresses me. Every time it arrives it looks like you still reckon the most worthy thing to aspire to is being an old-fashioned broadcast TV network. Stars, celebrities, musicians, TV chefs, sportspeople, American Idol contestants, and this week — yay! — a royal wedding.

In other words, you’re promoting Livestream as being a wonderful new source of video, so very different from TV, by pointing to the exactly the kinds of people and things we can already see on TV. Gosh, there’s a unique selling proposition!

Now I get that you need to attract the attention of the great unwashed masses. Even though the royal wedding will probably be available on free-to-air and pay TV everywhere on the goddam planet, you still feel the need to wrap your lips around that revenue tit just like every other media business. You can’t help yourself. It’s in your blood.

But how about each week you highlight one, just one, innovative use of online video that simply wouldn’t have been possible before we had services like Livestream? Something made by and featuring no-one we’ve ever heard of before. Something that might only have an audience of a hundred people, maybe even only ten.

One.

Just one.

Please.

Because that might demonstrate how the ability for simply anyone to stream live video to a global audience will radically transform the media and, as a result, society itself. I’m assuming you do actually get that, right? And it’ll show people how Livestream can be a part of that.

Oh, and a few more things that aren’t white middle-class Americans speaking English wouldn’t go astray either. President Obama doesn’t count: see “celebrity”, above.

Priority Club is a loyalty scheme for hotels including InterContinental, Crowne Plaza, Holiday Inn and others. So far, my experience has been frustrating.

I joined around a year ago because I sometimes stay at Holiday Inn properties. The other day I finally got around to making sure all my previous stays were listed on my account and earning loyalty points. It turns out that most of my stays aren’t eligible. Some loyalty.

First of all, they rejected one stay because it was back in July 2010. “The Terms and Conditions of the Priority Club® program states that adjustments to accounts will not be made more than 60 days after the statement date,” they emailed. Yet their website allows you to go to the effort of entering claims going back a year. And then have them rejected.

“As an additional courtesy to our members, we will try to research stays up to six months past the current date (rather than the statement date) for possible credit,” their email also said. “Unfortunately, the stay in Potts Point, Australia in July 2010 does not fall within these guidelines and is ineligible for credit.”

So it’s either 60 days or 6 months, depending on their… mood? I’m confused.

I emailed Priority Club to say this was… Well, I said, “Gee thanks. That really makes me feel welcome and that it was worth my time doing the paperwork.” Their reply said that the reason the July 2010 stay wasn’t eligible because it was too cheap. “You did not earn credits from the said stay as the room rate was steeply discounted,” the wrote. Indeed, it was a cheap lastminute.com.au Secret Hotel deal, where you only find out the name of the hotel once you’ve booked so their brand doesn’t get publicly associated with cheapness.

In order to get credit for your stay in any of our hotel chains, you must pay a qualifying rate. Qualifying rates include the Corporate Rate/Flex Rate, Best Breaks, Great Rates, AAA Rate, AARP Rate, Government Rates. The rates (including the 21-day advance purchase, weekend web savers and internet saver rate) offer a discount of up to 60% but also carry coding which automatically earns Priority Club credit.

On the other hand, the non-qualifying rates include the Industry Discount, Employee Discount, Internet Rate (third party website or pre-paid channel), Entertainment Rate, etc. Priority Club® Rewards does not issue credit for room rates that are discounted more than 30% off the hotel’s regular room rate.

So there you have it. Now I’m both disappointed and confused. Like who the hell pays full rates for hotels?

A final irritation was the mismatch between Priority Club’s friendly application form and the clumsy bureaucratese of their emails. That’s hardly unique to them, of course. So many businesses only apply the Magic Make-It-Clear-And-Interesting Communications Stick to marketing materials, not their routine workflow communications that customers end up seeing far more frequently. But it didn’t help.

Skywriting has to be one of the lowest forms of advertising, no different from an attention-seeking teenager scrawling his tag over every flat surface within reach. So I guess it’s only appropriate that the low-brow arsehats of commercial radio reckon it’s a good look.

I’ve met commercial radio executives. They’re not the sort of people you’d want to have dinner with, let alone leave with your pets unattended. Like so many who’ve congealed into the uppermost scum layers of the broadcast media cesspool, they’re arrogant beyond belief, filled with their own sense of self-importance.

Writing in The Observer yesterday, John Naughton reckons this attitude is understandable, if no longer acceptable.

What always struck me about [TV's] senior executives — in both the commercial and public sector — was how smug and self-satisfied they seemed. In a way, this was understandable: they were masters of a particular universe, rulers of a medium that dominated the information ecosystem, dictated the political agenda, and determined the daily habits of a large chunk of the population. At that time, the most powerful apparatchiks in the BBC and ITV were the schedulers — the planners who designed ways of holding the attention of a mass audience. Their craft included tricks like not scheduling some things against stronger competitors; making sure that one had a follow-on that would keep audiences from switching channels over the 9pm watershed; winning the ratings war over the Christmas period and so on. Watching them at work, one realised that effectively they were playing chess –– and that the pawns in their arcane games were the viewers.

Embedded in the corporate DNA of push media like broadcast television is the assumption that viewers are, if not exactly idiots, then passive consumers. The deal is that they receive gratefully what we, the broadcasters, decide to create.

The same for radio. The same tricks to keep listeners from changing that dial before the next 15-minutes ratings measurement slot starts. The same arrogance.

And double same for Australian commercial radio, whose executives grew fat and lazy through the 1990s as they traded metropolitan broadcast licenses for tens of millions of dollars and their testosterone-filled 4WDs cruised the suburbs handing out largesse to the proles. The rumbling and whooshing and laser zaps and deep booming voices of their station promos underlined their self-image as intergalactic heroes.

Broadcast radio is threatened, of course, especially that which does little more than play music now that everyone has a gadget in their pocket that can play whatever music they want, when they want.

It’s becoming even more threatened now that those gadgets are connected to the grid, where they can figure out for themselves what new music we might want to listen to and download it automatically. Or hook into any audio stream on the planet, including those that we and our friends create for ourselves without the help of the music director’s computer-based music scheduling system. You know the one, the one that says it’s 8.50am so we must therefore listen to an up-tempo track from 1996 with a female vocalist, because in the last hour we’ve already had 75% male vocals and instrumentals.

How much are we paying that music director, anyway, when iTunes does the same job for free?

So in the face of this challenge, what is Mix 106.5 FM in Sydney doing to shape its future?

Smoke-pissing its frequency across the sky of one of the world’s most beautiful cities. Ruining that beauty, not just for those vast migrating commuting herds who might conceivably want to listen simultaneous to exactly the same sequence of songs by Diesel, Rihanna and Nickelback as everyone else in the city — yes, that’s what they’re playing right now, inspiring eh? — interspersed with forced cheerfulness, lowest-common-denominator inanities from a B-list comedian and, of course, advertising. Advertising that for the most part hasn’t thought of a more sophisticated strategy to grab our interest than shouting at us.

This sky spam, this moronic vandalism on a glorious summer’s morning just makes you look even more out of touch, Mix 106.5. Just fuck right off. And no, I’m not linking to you.

[Photo: More sky spam by sylmobile, taken just a few minutes ago.]

I’m reviewing the week’s news about the National Broadband Network (NBN) and I’ve come to a conclusion. Labor government spokespeople, and communications minister Senator Stephen Conroy in particular, have been dismal at selling the concept. Couldn’t you do better?

The government’s expensive-looking TV adverts are nothing but vague generalities.

Back in August, Conroy was enthusing about his smart dishwasher that negotiated cheap electricity, seemingly oblivious to the fact that it wouldn’t need any more bandwidth than dial-up. I haven’t heard anything specific from him since then, just more hand-waving about improved health and education.

Even NBN Co chief Mike Quigley, in an interview for KGB TV at Business Spectator, couldn’t present a compelling scenario that’d make sense to a “normal” voter. Just waffle about video conferencing.

[W]e are at an age now where video is just beginning to really come into its own online. So we are going to see more and more video applications and not just entertainment, but applications such as teleconferencing. Right from here in NBN Co in Sydney we’re using a system that’s high-definition, low-latency to our Melbourne office, three big 1080 screens. That requires quite a bit of bandwidth and that is going to become more and more widely used, I believe, even for people for teleworking, for example. So I think we’re going to see more and more video, which is going to drive the requirements for bandwidth up, and there are not many infrastructures that can carry that type of traffic successfully. Fibre is one of them.

None of this explains why we might want or need vastly more bandwidth than is available today. None of it explains why the NBN should be a taxpayer-funded project for all Australians, not just the few who might want video conferencing and could pay for it commercially. None of it explains why we might want the cities to cross-subsidise the regional areas.

And yet there are applications sitting there right now, or that will emerge any day now. Real applications crying out for more bandwidth. And not just gaming and more TV. It shouldn’t be hard to list a few. And that’s why I want your help.

I’d like a few examples for tomorrow’s Patch Monday podcast. If you can list them here, great. If I can record you saying it in your own words for a minute or two, even better.

So what have you got for me?

[Update 10.00pm: If you'd like to leave your suggestions as an audio comment for the Patch Monday podcast, just Skype to "stilgherrian" or phone Sydney +61 2 8011 3733 and leave voicemail.]

[Update Monday 25 October 2010, 1.40pm: This week's Patch Monday podcast has just been posted: Why can't Labor sell the NBN's benefits? Enjoy.]

A weekly summary of what I’ve been doing elsewhere on the internets, for those who haven’t been paying attention properly. Once more I’ve skipped a week, but I haven’t been all that prolific so I’ll think you’ll cope.

Articles

Podcasts

  • Patch Monday episode 60, “Credit cards risked by standards failure”. My guest is Mark Goudie, head of the forensics practice for Verizon Business in Melbourne. I also chat with journalist and telco analyst Richard Chirgwin about the NBN opt-out issue.

Media Appearances

  • While it’s not strictly “media”, the panel No Man’s Land at the National Young Writers Festival the other weekend went remarkably well. I did make a crappy phone-quality recording of the session, and if that can be turned into a podcast I will do so. Eventually.

Geekery

  • I finally completed the migration of all my Prussia.Net internet hosting clients to a new server. For those who care about such things, it’s a leased dedicated server at ServePath running CentOS and the cPanel/WHM hosting control panel. I had its security improved by the good folks at ConfigServer, and Bobcares continue to provide user support. I’ve also used Linode to supply a bunch of secondary DNS servers.

Corporate Largesse

I’ve decided to introduce this new section, where I declare who’s bought me food and drink or given me gifts, so you can properly judge whether I have been influenced by them in my media coverage. In the last two weeks that’s:

Elsewhere

Most of my day-to-day observations are on my high-volume Twitter stream, and random photos and other observations turn up on my Posterous stream. The photos also appear on Flickr, where I eventually add geolocation data and tags.

[Photo: Realising her full potential, a billboard which caught my eye at Town Hall station in Sydney. For having "realised her full potential", this young woman seems remarkably unexcited. Plus I'd have thought that "full potential" is only realised once you get into your career, not just when you get your Bachelor of Commerce or Economics degree.]

« Older entries