Never rely on people

Never rely on people to point out the glitches. I’ve just printed one of my business’ invoices for the first time in ages — hey, I do everything on screen — and noticed that the template is still tagged with “Holiday Arrangements 2007-08″. In 2.5 months, no-one has mentioned it. Then again, I’m hardly surprised. Energy Australia tells me that street lights stay broken for months because no-one tells them — even though they can usually fix them promptly.

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They would notice if you offered a discount for finding errors on the Invoice.