If you think some fancy new communications tool will solve your problems, think again. According to one commenter at 43 Folders, “Reality was that the same bad habits were then applied to the new tool just like the old tools. And soon the new tool was just as cumbersome and inefficient as the old ones.” I’ll come back to this post next week, because some good lessons are accumulating — and it relates directly to some work I’m doing with clients.

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