Earlier this month I was less than impressed with cPanel, who sprung a new end user license agreement (EULA) on me and expected me to agree on the spot. I’m pleased with their response.
The other day I received a formal reply from their vice president of operations, Aaron Phillips, which I’m only posting today because I’ve been distracted:
I have been in discussions with our admin and legal teams today about your concerns. Currently, we are considering changes to the deployment procedures that should allow clients and owners of cPanel licenses more time to review updated agreements prior to their releases. The technical details have not been worked out, however, we are discussing solutions that will increase the amount of notice that will be given without a significant increase in administrative overhead for our customers.
We apologize if you have incurred any problems from cPanel’s procedures. While we do not have any immediate solutions to your particular situation, your comments and suggestions are taken very seriously and a new protocol will be developed to make the process easier for everyone in the future.
Please let us know if you have any additional questions or comments.
And my response to Mr Phillips is simple. Thank you very much. I completely understand that procedures and the software that implements them can’t be changed overnight, and it’s pleasing to see that the matter was taken seriously — rather than an angry rant from a crank.
If only more software vendors took the same attitude, rather than dictating terms to their users…