Comments on: Why does MYOB always seem so desperate? http://stilgherrian.com/marketing/myob_always_desperate/ All publication is a political act. All communication is propaganda. All art is pornography. All business is personal. All hail Eris. Vive les poissons rouges sauvages! Thu, 09 Feb 2012 21:24:41 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Stilgherrian · MYOB, you’re dumped! Hello NetAccounts http://stilgherrian.com/marketing/myob_always_desperate/#comment-6891 Stilgherrian · MYOB, you’re dumped! Hello NetAccounts Fri, 29 Jun 2007 03:23:55 +0000 http://stilgherrian.com/business/myob_always_desperate/#comment-6891 [...] Lehmann, you just scored your business Saasu a new customer because you commented on my gripes about MYOB. We’ve just made the decision to run my business with [...] [...] Lehmann, you just scored your business Saasu a new customer because you commented on my gripes about MYOB. We’ve just made the decision to run my business with [...]

]]> By: Zern http://stilgherrian.com/marketing/myob_always_desperate/#comment-6881 Zern Thu, 28 Jun 2007 01:44:38 +0000 http://stilgherrian.com/business/myob_always_desperate/#comment-6881 So you want to pay with your credit card now? So you want to pay with your credit card now?

]]> By: Stilgherrian http://stilgherrian.com/marketing/myob_always_desperate/#comment-6796 Stilgherrian Sun, 24 Jun 2007 02:52:50 +0000 http://stilgherrian.com/business/myob_always_desperate/#comment-6796 <strong>@Marc:</strong> You've hit the nail on the head. <strong>Seeing service as a revenue stream instead of a cost is the absolute key</strong> -- for businesses like yours and many, many others. I've been thinking about this in the context of web development. Most web developers seem to think a website is "finished" when it goes live, and find client requests for modifications annoying. But going live is the <em>start</em> of the journey, a journey of communicating with clients, stakeholders, whatever you want to call them. Congrats on the award. I didn't look at your stand at CeBIT but I will not. I've edited your comment to link directly to the product website. And glad you're enjoying my little rants. Mind you, I'd feel a lot better about your comment if you'd skipped the words "in this space going forward"... ;) @Marc: You’ve hit the nail on the head. Seeing service as a revenue stream instead of a cost is the absolute key — for businesses like yours and many, many others.

I’ve been thinking about this in the context of web development. Most web developers seem to think a website is “finished” when it goes live, and find client requests for modifications annoying. But going live is the start of the journey, a journey of communicating with clients, stakeholders, whatever you want to call them.

Congrats on the award. I didn’t look at your stand at CeBIT but I will not. I’ve edited your comment to link directly to the product website. And glad you’re enjoying my little rants.

Mind you, I’d feel a lot better about your comment if you’d skipped the words “in this space going forward”… ;)

]]> By: Marc Lehmann http://stilgherrian.com/marketing/myob_always_desperate/#comment-6785 Marc Lehmann Sat, 23 Jun 2007 09:19:51 +0000 http://stilgherrian.com/business/myob_always_desperate/#comment-6785 Our product <a href="http://www.saasu.com/" rel="nofollow">Netaccounts</a> was at Sydney CeBIT, we won the Platinum award for Innovation there which we were pretty happy about. Particularly because our neighbours at CeBIT were MYOB! I think the key thing that will differentiate organisations in this space going forward is companies like ours are viewing service as a revenue area. We're not being cute we just feel human interaction more in our day to days lives - blogging for example! If we give you guys good service, you'll tell everyone about us so it becomes a symbiotic relationship. enjoying your blog btw :) Our product Netaccounts was at Sydney CeBIT, we won the Platinum award for Innovation there which we were pretty happy about. Particularly because our neighbours at CeBIT were MYOB!

I think the key thing that will differentiate organisations in this space going forward is companies like ours are viewing service as a revenue area. We’re not being cute we just feel human interaction more in our day to days lives – blogging for example! If we give you guys good service, you’ll tell everyone about us so it becomes a symbiotic relationship.

enjoying your blog btw :)

]]> By: Stilgherrian http://stilgherrian.com/marketing/myob_always_desperate/#comment-6731 Stilgherrian Wed, 20 Jun 2007 08:13:03 +0000 http://stilgherrian.com/business/myob_always_desperate/#comment-6731 <strong>@Zhasper:</strong> I think you're mostly right. However I think MYOB's big fear is that they really aren't a monopoly market any more. While existing small businesses tend to stick with whatever accounting software they use (or their accountant uses), someone starting a new business has the freedom to choose. And at <a href="http://stilgherrian.com/business/cebit_disappointing/" rel="nofollow">CeBIT</a> the other week there were at least three different companies offering web-based accounting software-as-a-service. If I had shares in MYOB, I think I'd be looking very closely at what these emerging competitors are doing. @Zhasper: I think you’re mostly right. However I think MYOB’s big fear is that they really aren’t a monopoly market any more.

While existing small businesses tend to stick with whatever accounting software they use (or their accountant uses), someone starting a new business has the freedom to choose. And at CeBIT the other week there were at least three different companies offering web-based accounting software-as-a-service.

If I had shares in MYOB, I think I’d be looking very closely at what these emerging competitors are doing.

]]> By: Zhasper http://stilgherrian.com/marketing/myob_always_desperate/#comment-6716 Zhasper Wed, 20 Jun 2007 00:40:25 +0000 http://stilgherrian.com/business/myob_always_desperate/#comment-6716 Because the person who called you only gets commission if you pay right now. They have zero incentive to let you pay at a time convenient to you, in a manner convenient to you - they don't get commission for that. Heck, they probably don't even work for MYOB, they're probably working in an outsourced call center somewhere. None of that explains the deeper problem though - why would MYOB allow someone to contact you without first ensuring that the person is motivated to ensure that your interaction is pleasant? Being a (virtually) monopoly market probably explains some of that though... Because the person who called you only gets commission if you pay right now.

They have zero incentive to let you pay at a time convenient to you, in a manner convenient to you – they don’t get commission for that.

Heck, they probably don’t even work for MYOB, they’re probably working in an outsourced call center somewhere.

None of that explains the deeper problem though – why would MYOB allow someone to contact you without first ensuring that the person is motivated to ensure that your interaction is pleasant? Being a (virtually) monopoly market probably explains some of that though…

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