Over the last few months, I’ve been trialling Telstra’s Next G mobile broadband as part of an experimental “technology seeding program”. Despite my initial doubts, I’ve been impressed.

Previously I’d been using Vodafone 3G, tethering my MacBook Pro via Bluetooth to a Nokia N80. It worked just fine. I subsequently moved to a Nokia N96 and Virgin Mobile, which uses the Optus network under the hood. It’s terrible. I made a big mistake.

But that’s a story for another time…

Sure, Next G is the most expensive mobile broadband out there. But it’s also the best. Clearly.

On our road trip, we could use Next G almost all the way from Cowra back through Bathurst to Sydney. Yes, the signal dropped out as we drove through hilly areas, as you’d expect. But the data link automatically reconnected once it found a new cell — with the same IP address!

Seriously. Here I was in a moving car, running a ping and watching YouTube videos. The link dropped out. It reconnected. And when it did, perhaps six minutes later when the terrain sorted itself out, the video started playing from where it left off. Pings resumed with the very next packet number in the sequence — albeit with ping times of over 370 thousand milliseconds.

In another test, the data link kept the same IP address while I caught a train from Newtown across Sydney Harbour to Pymble. In CityRail’s loop under the Sydney CBD, there was no signal in the tunnels, but the link came back up within seconds of arriving at a station.

Somebody did some great network engineering. They deserve a pat on the back.

But what else?

The Good:

• Next G is fast. My card was set to use HSUPA, i.e. increased upload speed at the expense of downloads. In central and inner west Sydney, I consistently got 6Mb/s download and sustained 1M/s upload. The network was nominally rated at 14Mb/s
• Coverage is good. As an example, we got a clean data link while 7km out of Cowra in a location where Vodafone was marginal and Hutchison/3 was dead.
• Dropouts were minimal. I could rely on being able to do sustained uploads or downloads.

The Bad:

• It takes two attempts to connect. PPP authentication usually times out on the first attempt. It’s usually fine on the second. But it is irritating.
• The Mac user interface is pig ugly and lacks vital features. This isn’t directly Telstra’s fault. Sierra Wireless, who make the card, need a good hard slap. There’s simply no excuse for not providing a full-featured Mac interface for a mobile product. Telstra, please make that a selection criterion!
• Occasionally, you’ll roam to 3′s network. There’s a peering agreement whereby 3 Mobile users roam to Next G cells when their own aren’t available — great outside the major cities. But the downside is that you can also roam off Next G to 3 if you’re closer to a 3 cell — as shown in the picture. Apparently you can turn off this feature by setting the card to only use Next G’s 850MHz frequencies — but that option isn’t available in the Mac interface, only Windows. The card is now stuck on 3 and I can’t change it back. Fail.

The Unknown:

• What’s the customer service like? I dealt directly with a Telstra market development manager, so I was spoilt. If you use Next G, do you also get Telstra’s traditionally-shitful customer service? I have no idea.

Yes, Next G is one of those cases where you get what you pay for. But if you want to actually use mobile broadband instead of swearing at it, it’s probably worth the cost.

Dear Optus, Vodafone and 3, if you’d like me to re-visit my opinions of your own products, I’m more than happy to give them a trial too. You know where to find me.

With Thursday’s night’s episode the Alpha series of Stilgherrian Live came to an end. What next?

Across eight “proper” episodes, plus a couple of impromptu programs from a local pub and a hotel room in Canberra, I achieved my main aim. I proved that it’s possible to do a live video program on the Internet using equipment I can carry in a backpack.

I got a feel for how much pre-production is needed. I got inbound talkback calls working via Skype. And I was very pleased to sustain a regular live audience of 30-odd people. Thank you.

Recently, thanks to Qik, I was able to broadcast live video feeds from my Nokia N80 phone. They’re still viewable at qik.com/stilgherrian. However the “standard” 3G available in Australia meant the technical quality was pretty average. It really does need HSDPA, i.e. a new phone.

So, given that “we have the technology”, what sort of programs should I create?

The 8-plus-2 episodes of Stilgherrian Live Alpha, all linked off the program page, were a mixed bag. They were meant to be based on a half-hour chat show format, but some weeks I simply didn’t have time to prepare and they were little more than me ranting at the camera. Should I continue aiming at that sort of format, or something different?

Here are the random thoughts I’ve been having, numbered so you can refer to them in the comments:

1. Am I worrying too much about making things look like traditional network TV graphics? Where should I be on that scale of “polished” to “rough”?
2. Can there be different kinds of Stilgherrian Live, including more serious interviews, quick random broadcasts using Qik, the more “produced-up” weekly chat show etc?
3. What sort of topics should I cover?
4. How does this fit with my writing here on the web (both the essays, the link compilations and the random bits), what I do on Twitter and what I do for Crikey?
5. And, given that I only have a finite amount of time, how much of each do I do?

I’ll leave it there for now, because the Snarky Platypus and I will be meeting at the gym shortly. I do have more thoughts, but I’d like to hear from you, my adoring public, first. And then I’ll respond. Comments please!

I’ve previously called Vodafone “brain-dead” because they don’t redirect the misspelt version of their web address and couldn’t respond intelligently when I told them about it. But now… [sigh]

A fortnight ago there was confusion over Vodafone’s plans for the iPhone. Were data charges included in the cap or not? Vodafone’s “explanation” seemed to contradict their published terms a conditions.

Even though all their previous plans allowed data to be included within the cap, billed at $1 per 5 minutes of connection, Vodafone reckons that for the iPhone it’s billed separately. Can anyone give a rational explanation for why the data should be more expensive if the device happens to be an iPhone?

Other than price-gouging, that is.

After all, if your mobile device is a laptop they’ll sell you 5GB/month for $39! Given that Telstra and Optus had already announced their pricing, Vodafone could have scooped them both with a better package, rather than looking like a greedy also-ran.

So with this background, I was… erm… thrilled to receive my phone bill this month.

Here’s a picture.

Yes, instead of the usual $79, a busy month saw me go over cap. I’m up for $476.91.

I reckon Vodafone should have given me a warning.

I do realise that I signed up for the deal and I’m supposed to know what I’m spending. I do realise that telcos make Big Fat Profits from mistakes like mine. It’s in their short-term interest not to warn me. But I reckon it’s customer service FAIL. Particularly as I’m not on a contract and I can switch carriers tomorrow.

Vodafone could have made this a customer service win. Noting that my data usage was climbing, noting that I’m a business customer who’s not on contract, they could have called. “Hi, you’re going over cap. Would you like to upgrade now? It’ll save you money, and if you sign a contract we’ll throw in a new phone.”

As it stands, though, I’m unhappy. I used what felt like “a bit more than usual” but have a bill six times more.

I’ll be calling Vodafone tomorrow. Let’s see if they can make me happy again.

On Wednesday my Twitter stream was dominated by the Politics & Technology Forum, and I’ll write more about that later. The other highlights this week:

1. MYOB continue to flood me with far too much promotional material, even when specifically requested not to. Losers.
2. People continue to install new software on the very day of its release, discover that it’s still buggy or insecure, and then complain. Do you never learn?
3. The Aurora Hotel in Surry Hills and the C Bar on the corner of Pitt and Campbell Streets in the Sydney CBD have free Wifi.
4. The comedians on stage at The Sly Fox Hotel on a Monday night are 300% more bitter & disturbed than I am.
5. There is no evidence that 17 Massachusetts schoolgirls became pregnant because of a “pregnancy pact”
6. There is not, but should be, continuous 3G or HSDPA phone coverage on the highway between Sydney and Canberra. In some places there isn’t even GSM!
7. “The 7 categorises of satedness: Food. Sexual pleasure. Alcohol. Music. Visual appeal. Amphetamines. Blue cheese. Agreed?”
8. The Concourse Bar at Wynyard Station has Coopers Ale for $4.70 a schooner and a choice of six cocktails for $7 each.
9. “Backpacking” has descended from “travel world for enrichment” to “global party by indulgent drunken arseholes”. Hence, “gas them”.
10. Automatic weapons really do solve so many everyday problems.

[Credit: Cartoon Twitter-bird courtesy of Hugh MacLeod. Like all of Hugh's cartoons published online, it's free to use.]

September

Apple’s second generation 3g iPhone goes on sale. This time, as well as signing up to Apple’s network partner, customers have to bring a DNA sample to enter on the company database before the phone can be activated. “We’re just trying to make sure iPhone users all feel part of the Apple family,” a spokesman explains.

October

Nokia brings out its latest smartphone, the N99. As well as featuring music, live television, a manicure set and a device for getting stones out of horse’s shoes, it offers an ice-cream cornet with a chocolate flake. “And, unlike, the new 3g iPhone,” a spokesman explains, “it is 4g, making the mobile internet work properly for the first time.”

Hat tip to Memex 1.1.

1. All bloggers can now stop writing. The erudite and exceptionally English Stephen Fry has joined the blogosphere. His first post is an astoundingly detailed and well-informed essay on the evolution of the Smartphone. Anyone who can talk intelligently about Project Dynabook is worth masturbating over, IMHO. Pass the tissues please, Stephen?
2. “Karl Rove could put faecal matter on his lapel and call it a boutonnière. Goodbye and good riddance,” said the redoubtable Garrison Keillor in No wonder they called him Turd Blossom. OK, not recent news, but a fun read. Thanks to Perceptric Forum for the pointer.

And the quote?

Admit it — back in the 20th Century, none of you imagined that World War III would be Robots vs Muslims. Seems obvious now.

The quote is from Gizmodo’s coverage of this video of a Packbot robot getting blown up by an IED. Thanks to The Long Tail for the pointer.

And now, to find time to write some more…

I have finally bought a Nokia N80 outright, and plugged it into Vodafone‘s network. Here’s my thoughts so far — after a couple bottles of sauvignon blanc over dinner and a random play with the technology.

• I am very happy with the friendly service of Computer World, where I bought the phone.
• I am thoroughly pissed off that — despite being bought from an independent vendor — the N80 is pre-loaded with Telstra BigPond settings. Now I’m spending two hours removing the BigPond configuration and connecting it back to Vodafone. Not pleased. Even the “Music” button takes me to BigPond Music!
• The case feels a little flimsy — will this phone cope with day-to-day wear and tear?
• The high-resolution screen is very nice.