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	<title>Stilgherrian &#187; bureaucracy</title>
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	<description>All publication is a political act. All communication is propaganda. All art is pornography. All business is personal. All hail Eris. Vive les poissons rouges sauvages!</description>
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	<itunes:summary>All publication is a political act. All communication is propaganda. All art is pornography. All business is personal. All hail Eris. Vive les poissons rouges sauvages!</itunes:summary>
	<itunes:author>Stilgherrian</itunes:author>
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		<title>Stilgherrian &#187; bureaucracy</title>
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		<title>Unreliable Bangkok, revisited</title>
		<link>http://stilgherrian.com/toto/unreliable-bangkok-revisited/</link>
		<comments>http://stilgherrian.com/toto/unreliable-bangkok-revisited/#comments</comments>
		<pubDate>Sat, 02 May 2009 00:32:59 +0000</pubDate>
		<dc:creator>Stilgherrian</dc:creator>
				<category><![CDATA[Personal]]></category>
		<category><![CDATA[Photography]]></category>
		<category><![CDATA[Project TOTO]]></category>
		<category><![CDATA[Thailand]]></category>
		<category><![CDATA[bangkok]]></category>
		<category><![CDATA[bureaucracy]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[railways]]></category>
		<category><![CDATA[rayong]]></category>
		<category><![CDATA[smell]]></category>

		<guid isPermaLink="false">http://stilgherrian.com/?p=4155</guid>
		<description><![CDATA[Just 18 months ago, I wrote about how this ordinary aircraft would change my life. And it did. This Boeing 747, or one very like it, took me on my first trip outside Australia, to Thailand. I&#8217;m about to be changed again. Dramatically. I can&#8217;t tell you about my SEKRIT project just yet, except that [...]]]></description>
			<content:encoded><![CDATA[<p><img src='http://stilgherrian.com/wp-content/uploads/2007/11/thai_tg996_600w.jpg' alt='Photograph of Thai Airways International Boeing 747-400 at Sydney Airport' class="imagecentre" /></p>
<p><strong>Just 18 months ago, I wrote about how <a href="http://stilgherrian.com/personal/this_aircraft_will_change_my_life/">this ordinary aircraft would change my life</a>. And it did. This Boeing 747, or one very like it, took me on my first trip outside Australia, to Thailand. I&#8217;m about to be changed again. Dramatically.</strong></p>
<p>I can&#8217;t tell you about my SEKRIT project <em>just</em> yet, except that it will expose me to things which are Very Different from anything I&#8217;ve experienced in my life so far. This morning, though, I&#8217;ve been re-reading the pieces I wrote when I returned from Thailand, each labelled &#8220;Unreliable Bangkok&#8221;.</p>
<p>You may like to re-read them with me now. I quite liked them at the time. If nothing else, the photographs are interesting. Perhaps.</p>
<ul>
<li><a href="http://stilgherrian.com/thailand/unreliable_bangkok_1_smell/">Unreliable Bangkok 1: Smell</a></li>
<li><a href="http://stilgherrian.com/arts/unreliable_bangkok_2_street/">Unreliable Bangkok 2: Street</a></li>
<li><a href="http://stilgherrian.com/business/unreliable_bangkok_3_bureaucracy/">Unreliable Bangkok 3: Bureaucracy</a></li>
<li><a href="http://stilgherrian.com/politics/unreliable_bangkok_4_lust/">Unreliable Bangkok 4: Lust</a></li>
<li><a href="http://stilgherrian.com/human-nature/unreliable_bangkok_5_polite/">Unreliable Bangkok 5: Polite</a></li>
<li><a href="http://stilgherrian.com/personal/unreliable_bangkok_6_haircut/">Unreliable Bangkok 6: Haircut</a></li>
<li><a href="http://stilgherrian.com/personal/unreliable_bangkok_7_east/">Unreliable Bangkok 7: East</a></li>
<li><a href="http://stilgherrian.com/politics/unreliable_bangkok_8_henge/">Unreliable Bangkok 8: Henge</a></li>
<li><a href="http://stilgherrian.com/human-nature/unreliable_bangkok_9_train/">Unreliable Bangkok 9: Train</a></li>
</ul>
<p><strong>My SEKRIT project will also involve international travel, but not to Thailand. I&#8217;ll be posting every day while I&#8217;m away &#8212; because that&#8217;s the point of the trip! &#8212; and more reflective pieces upon my return. Stay tuned.</strong></p>
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		<slash:comments>3</slash:comments>
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		<item>
		<title>Why all corporate PR droids should be shot</title>
		<link>http://stilgherrian.com/marketing/why-all-corporate-pr-droids-should-be-shot/</link>
		<comments>http://stilgherrian.com/marketing/why-all-corporate-pr-droids-should-be-shot/#comments</comments>
		<pubDate>Wed, 22 Apr 2009 01:10:26 +0000</pubDate>
		<dc:creator>Stilgherrian</dc:creator>
				<category><![CDATA[Language]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[bureaucracy]]></category>
		<category><![CDATA[commonwealth bank]]></category>
		<category><![CDATA[david thodey]]></category>
		<category><![CDATA[michael harte]]></category>
		<category><![CDATA[telstra]]></category>

		<guid isPermaLink="false">http://stilgherrian.com/?p=4017</guid>
		<description><![CDATA[Imagine this. You&#8217;ve just won a contract worth a billion dollars against stiff competition. How do you feel? Thrilled? At least, you know, a little bit pleased with yourself? Apparently not. &#8220;The Commonwealth Bank is embarking on a significant transformation project and we are delighted to be a key partner. Through Telstra&#8217;s own transformation we [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://stilgherrian.com/wp-content/uploads/2009/04/harte_thodey_250w.jpg" alt="Photographs of Michael Harte and David Thodey" title="harte_thodey_250w" class="alignright size-full wp-image-4022" /><strong>Imagine this. You&#8217;ve just won a contract worth a <em>billion</em> dollars against stiff competition. How do you feel? Thrilled? At least, you know, a little bit pleased with yourself? Apparently not.</strong></p>
<blockquote><p>&#8220;The Commonwealth Bank is embarking on a significant transformation project and we are delighted to be a key partner. Through Telstra&#8217;s own transformation we have invested in world class networks and services and alliances with leading partners. We look forward to bringing these advances to the partnership to offer real benefits to the group, its customers and staff,&#8221; David Thodey [pictured left], Telstra&#8217;s group managing director enterprise and government said in a statement.</p></blockquote>
<p>What bullshit!</p>
<p>Australia&#8217;s biggest telco <a href="http://telstra.com.au/">Telstra</a> just <a href="http://www.zdnet.com.au/news/communications/soa/Telstra-snags-100m-a-year-CommBank-deal/0,130061791,339296064,00.htm">signed a 10-year deal</a> to provide telecommunications and managed services to Australia&#8217;s biggest bank, the <a href="http://www.commbank.com.au">Commonwealth</a>. The deal&#8217;s worth $100M a year. There&#8217;s bound to be some fascinating details which make this all very special. If nothing else, it&#8217;s worth a shitload of money &#8212; and that&#8217;s something to get excited about.</p>
<p><strong>That paragraph of meaningless management wafflespeak is the reaction? There&#8217;s not a single fucking concrete noun in the damn thing!</strong></p>
<p>Got any words of thanks for the hard-working staff who helped you win this deal, David? No.</p>
<p>Things aren&#8217;t any better on the Commonwealth&#8217;s side.</p>
<blockquote><p>&#8220;Our arrangement with Telstra is a partnership which is directly focused on customer satisfaction through well-defined shared goals, commitments and business outcomes. This is the first time we have struck a deal of this kind,&#8221; the Commonwealth Bank&#8217;s CIO Michael Harte [pictured right] said in a statement.</p></blockquote>
<p>Well <em>of course</em> the deal is focussed on customer satisfaction! You don&#8217;t set up deals to create <em>dissatisfied</em> customers, do you? Why not tell us why Telstra won? I think they&#8217;d have liked that.</p>
<p>Now I blame neither David Thodey nor Michael Harte for this idiotic language. I assume they have highly-paid corporate communications specialists to handle this sort of thing.</p>
<p><strong>Those people should be shot.</strong></p>
<p>This is probably one of the biggest business deals around this week, yet they&#8217;ve managed to drain every possible speck of colour and life from it &#8212; in the process portraying their bosses as drab, emotionless cyphers.</p>
<p>Read <a href="http://www.telstra.com.au/abouttelstra/investor/docs/tls675_cbadeal.pdf">the full Telstra media release</a> [PDF] for yourself. It&#8217;s pathetic. And the Commonwealth hasn&#8217;t even managed to get its version online yet.</p>
<p><strong>Dear PR Droids, if you can&#8217;t manage to communicate the excitement of a billion-dollar deal between two of the nation&#8217;s most important corporations, then piss off out of it and clear your desk for someone who can.</strong></p>
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