See what happens when you don’t curate your links for ten days, during which time there’s a conference which generates a bazillion things to link to? Sigh.

This is such a huge batch of links that I’ll start them over the fold. They’re not all about Media140 Sydney, trust me.

• “I have never used Twitter” — Are Politicians ill-advised to let their Advisors do the Tweeting? | media140.org: Paul Farrell looks at politicians and their tweets following Malcolm Turnbull’s revelation at Media Sydney that his staffer Thomas Tudehope sometimes tweeted on his behalf, and Barack Obama’s admission that he’s never used Twitter at all.
• Samasource: How African refugees are scoring Silicon Valley Internet jobs | Boing Boing: If you have working knowledge of English, basic computer skills and an Internet connection, then you can get a job anywhere in the world.
• cufón — fonts for the people: A JavaScript-based tool for using any typeface you like in web pages. I haven’t explored it myself, but I do know Crikey‘s website uses it.
• The Revolution Will Not Be Tweeted Because Only 0.027% of Iranians Are on Twitter | Gawker: Some reality-check commentary on the “Twitter revolutionised Iran” meme.
• Sources of subsidy in the production of news: a list | Quote and Comment: How can we pay for journalism? Here’s Jay Rosen’s list of possibilities, assembled for the conference “Journalism & The New Media Ecology: Who Will Pay The Messenger?”
• Someday You’ll Remember I Said This | Daily Patricia: Entrepreneur Patricia Handschiegel says Twitter isn’t microblogging. She differentiates between “publishing” and “person-to-person communications” and reckons Twitter’s in the second category, not the first. That, she reckons, is leading people to over-value Twitter monetarily.
• How to play piano like Philip Glass | YouTube: Torley explains in just 10 minutes how to compose and play music like Philip Glass.
• The Naked Truth About Social v Broadcast Media | newmatilda.com: Jason Wilson, lecturer in Digital Communications at the University of Wollongong, looks at the #PwnedNudieRun interaction between ABC TV’s Media Watch and folks on Twitter. I particularly like his “lesson for the low-rent McLuhans who see social media succeeding broadcast media in some simple transition”. Many insights.
• Declassified Blog | Newsweek.com: A new blog by investigative correspondents Michael Isikoff and Mark Hosenball with contributions from other Newsweek journalists. It will focus on national security, intelligence and law enforcement issues.
• Judge Bans Twitter From Court | CBS News: While in some jurisdictions journalists have been permitted to tweet form courtrooms, US District Judge Clay Land in Georgia has ruled that Rule 53 of the Federal Rules of Criminal Procedure prohibit “broadcasting” and that Twitter is a broadcast medium. This decision will doubtless annoy som of the social media evangelists who see “broadcast” as a swear word.
• Journalists are the audience formerly known as the media | bronwen clune: Bronwen Clune’s presentation from Media140 Sydney.
• The Future Of Journalism Needs Journalists | newmatilda.com: Marni Cordell, editor of newmatilda.com, expresses some concerns about the ABC’s vision of community-based media, as outlined by managing director Mark Scott at Media140 Sydney.
• Media140 Sydney: Future Of Journalism In The Social Media Age | jjprojects: John Johnston’s take on Media140 Sydney.
• Twitter as a Journalistic Tool: Drilling Beneath the Rhetoric | J-scribe: The second half of Julie Posetti’s presentation to Media140 Sydney.
• It’s a Revolution, Not a War | J-scribe: The first half of Julie Posetti’s presentation to Media140 Sydney.
• Al Jazeera Creative Commons Repository: Al Jazeera has put all their raw camera footage from the War on Gaza online under a Creative Commons license, “Attribution”, which allows for commercial and non-commercial use. “This means that news outlets, filmmakers and bloggers will be able to easily share, remix, subtitle or reuse our footage.” They so get it.
• Sky News – Interview with Rupert Murdoch | YouTube: The full 37-minute interview with Rupert Murdoch, in which he suggests he’ll block Google from indexing News Corporation news sites.
• Media140 Sydney | Public Opinion: Gary Sauer-Thompson’s take on Media140 Sydney.
• No Strings Attached: Public Broadcaster Seeks Relationships for Collaboration, Conversation and New Ideas: The Media140 Sydney keynote speech from ABC managing director Mark Scott. This is the PDF of his slides with his speaking notes. It includes a look at some of the ABC’s plans for pro-am media creation.
• Claiming to be unbiased is a patronising fairytale, so let’s just own up to our agendas | mUmBRELLA: In this guest post about Media140 Sydney, Cathie McGinn argues there’s no such thing as total objectivity, so better to disclose your agenda.
• My Two Francs Worth: Media 140 | LinenSuave: A parable of sorts about Media140 Sydney, and the pointlessness of the whole bloggers versus journalists debate.
• Journalism and blogging at Media140 | Barry Saunders: “Investigative journalism — while a very valuable form of journalism, and one we need more of — is a very minor part of journalism as it exists, and an over-focus on investigative journalism as the dominant form of journalism obscures vast bodies of journalistic output.”
• Media140 handouts | Claire’s posterous: The BBC’s Claire Wardle presents a beginners guide to using Twitter (including links to other good introductions to Twitter sites), and a general basic handout which covers some of the other social media tools she discussed in her Media140 Sydney workshop.
• Media140 | Flickr: Wolf Cocklin’s photos from Media140 Sydney.
• Call Recorder for Skype | Ecamm Network: This is the OS X tool I mentioned at Media140 Sydney for recording your Skype conversations, both audio and video. Cheap and extremely useful.
• Too tired to tweet | ABC News: ABC political correspondent Lyndal Curtis has been following Media140 Sydney but doesn’t know where people get the time to participate. I really should write a response to this, as I reckon there’s a very clear counter-argument.
• Journalists on Twitter need to ‘be human’ | Renai LeMay: The Media140 Sydney presentation from Renai LeMay, News Editor at ZDNet Australia.
• Congratulations to the ABC | Telstra Exchange: A post on Telstra’s new Exchange corporate blog about the ABC’s new social media policy from Telstra’s Group Managing Director, Public Policy & Communications, David Quilty. Includes links to Telstra’s own social media policies.
• The ABC of social media use | ABC News: The ABC News story that includes the announcement of the ABC’s new social media policy for staff, presented at Media140 Sydney by Managing Director Mark Scott.
• Alex Hawke Liberal Party Downfall | YouTube: The video which supposedly caused Thomas Tudehope to resign from Malcolm Turnbull’s staff.
• YouTube video sinks Turnbull minder | ABC News: Malcolm Turnbull’s staffer Thomas Tudehope has been forced to resign after reports of his involvement in the distribution of a satirical video about the Liberal Party’s factional battles.
• “How would history have recorded the holocaust if there had been I-phones in the concentration camps?” | Paul Farrell: SBS’s head of news and current affairs Paul Cutler asked this provocative question at Media140 Sydney, pointing out that despite the supposed breakthroughs of social media, the genocide in Sri Lanka is failing to get much media coverage.
• Riyaad Minty: Sydney’s Speaker Pash (International Social Media Case Studies) | Media140: Paul Farrell’s commentary on the Media140 Sydney presentation by Al Jazeera’s head of social media, Riyaad Minty. Minty was one of the event’s highlights, in my opinion.
• Malcolm Turnbull | Twitter: The tweet when Australia’s opposition leader Malcolm Turnbull announced that he’d start identifying whether it was he tweeting personally, or a staffer. This came less than three hours after he was asked at Media140 whether there wasn’t an ethical issue with lack of disclosure, especially since Prime MInister Kevin Rudd made the distinction clear in his own tweets.
• The Spin Fails Here: Day One At #Media140 Sydney | The Inquisitr: The Inquisitor‘s editor Duncan Riley wasn’t happy with what he heard at Media140 Sydney, especially that Problogger creator Darren Rowse is the only Australian making money online. There is much bitterness here.
• Initial Thoughts on Media140: Memories of blogging | Woolly Days: Thoughts on Media140 Sydney from Brisbane-based journalist, blogger and QUT researcher Derek Barry.
• Why the future of African journalism lies in mobile social networks | Slideshare: More solid support for the idea that the future of the African internet is mobile. Plenty of stats and some important observations from Jude Mathurine, who heads up the New Media lab at South Africa’s Rhodes University.
• Apparently editors nurture their journalists by telling them it’s okay to get stuff wrong | mUmBRELLA: One section of Laurel Papworth’s presentation at Media140 Sydney didn’t go down so well at mUmBRELLA…
• Media140 today | Visible Procrastinations: A collection of links to commentary about Media140 Sydney’s first day. I have yet to go though them, but when I do I’ll add the relevant ones to my own Delicious feed.
• Media140 Sydney: Social Media Twitter & Journalism | Laurel Papworth: Laurel Papworth’s presentation to Media140 Sydney, in which she positions social media as the people taking back control and ownership of their stories. Word and video available.
• Media140 Sydney 2009 | Flickr: Neerav Bhatt’s photos of Media140 Sydney. He seems to have captured every speaker.
• Malcolm Turnbull on the (social) media. With Fran Kelly | SlowTV: Opposition leader Malcolm Turnbull is interviews by the ABC’s Fran Kelly about his use of social media in the political context, including a little bit of point-scoring.
• How social media is changing political reporting | SlowTV: The full Media140 Sydney session “How Social Media is Changing Political Reporting” with Annabel Crabb, Bernard Keane (Crikey), Chris Uhlmann (ABC), John Kerrison (Nine) and Caroline Overington (The Australian).
• Caroline Overington takes on Mark Scott and the free digital news proponents | YouTube: A 4-minute extract from Overington’s presentation to Media140 Sydney, which turned into a massive anti-ABC pro-Murdoch rant.
• Conceptual Confusion and Journalistic Process — My Highlights and Lowlights of Media 140 | The Content Makers: “The low lights came from conceptual confusions, it seemed to me. Namely the several highly respected and competent journalists who, quite apart from being clearly terrified by the arrival of the audience in the news making process, also can’t tell the difference between… a platform, and a process… [and] objectivity and integrity.”
• So what’s the “cool new toy”? | The Content Makers: Speculation about News Corporation’s plans for some digital news device. Is Apple involved? An iRupert? A RuPod? The SunKindle?
• Caroline Overington Gives Some Hints on Rupert’s Plans (and tangles with Annabel Crabb) | The Content Makers: Margaret Simons’ original report on the rather strange Media140 Sydney presentation by News Limited journalist Caroline Overington and her stoush with Annabel Crabb, who’s moving from Fairfax to the ABC.
• The ABC Springs Leaks in the Porous Digital Age. Mark Scott AGAIN. | The Content Makers: Meta-journalist Margaret Simons covers some of the announcements made my Mark Scott, Managing Director of the ABC, at Media140 Sydney.
• Can Social Media Save Iran? | newmatilda.com: A Media140 presentation by Dr Jason Wilson, lecturer in Digital Communications at the University of Wollongong. A nice debunking of some of the social media over-hype.
• John Bergin’s Media 140 Speech | The Content Makers: John runs “digital online stuff” for Sky News Australia, on the pay TV networks. This is his presentation from Media140 Sydney. Some good points about listening as well as speaking.
• Off Air: Iran, Twitter and the new media world. | Off Air: The presentation to Media140 Sydney by the highly-respected journalist Mark Colvin, presenter of ABC Radio National’s PM program.
• Rebooting the News System in the Age of Social Media | Quote and Comment: Jay Rosen’s presentation at Media140 covered 10 key sound-bites and what they mean for the future of journalism. Here are those ten points, with links to further material on each one.
• freesound: “The Freesound Project is a collaborative database of Creative Commons licensed sounds. Freesound focusses only on sound, not songs.” I’ve used this to source sound effects myself, and it’s wonderful.
• “I Can’t Believe We Still Have to Protest This Crap.” | Flickr: A photo taken in Washington, DC during the 27 January 2007 anti-war march. This was used by Barry Saunders in his Media140 presentation.
• Journalism — a defence | Corporate Engagement: Trevor Cook took exception to my Media140 presentation and spend a few hundred words saying so. I added a little to the discussion, and will add more later when I get time.
• Ushahidi :: Crowdsourcing Crisis Information (FOSS): This is the software which Al Jazeera and friends developed for that “War on Gaza” experiment in crowdsourced crisis information mapping. Yes, it’s free open-source software.
• War on Gaza – Experimental Beta | Al Jazeera Labs: An intriguing experiment from Al Jazeera. Anyone can post reports such as casualty counts directly to the site. all of them are then mapped categorised.
• Media140: I am the bastard child of old & new media…| The Digital Wing: The Media140 presentation from Valerio Veo, who’s been in charge of SBS News& Current Affairs Online since 2006.
• Bleating innocents or matted satans: the goat in art | guardian.co.uk: “Jonathan Jones shepherds us through goat art,” it says. Maybe that should be “goatherds us”.
• Sunday Thoughts about Journalism | Stilgherrian: Another long essay from me in September 2008 which is perhaps a prelude to my Media140 Sydney presentation.
• “Trouble at t’paper” | Stilgherrian: My essay from September 2008 which formed some of the background to my Media140 Sydney presentation.
• Changing spaces in media | Aide-Memoire: Kate Carruthers’ observations form Media140 Sydney. “The first thing that struck me was the level of fear and fear-mongering by some of the print journalists on day one… There seemed to be little idea amongst these panellists that changing media platforms might reinvigorate media and create new revenue or career opportunities.”
• Get with the times, Jay Rosen tells journos | ABC News: A report on Jay Rosen’s keynote from Media140 Sydney. “He says journalists should stop expecting ‘open’ platforms like blogging and Twitter to behave like traditional production systems. Instead, he emphasised the value of listening to the public and being transparent about journalistic processes.”
• Sydney Media140 sessions: The program for Media140 Sydney, held 5 to 6 November 2009, with brief speaker bios, photos and links to their Twitter profiles.

• Tether me!: How to tether your iPhone (that is, use it as a broadband modem for your laptop) when when your carrier doesn’t officially support it. (I haven’t tried this. I don’t have an iPhone.)
• Hobby Horses | Blackbeard Blog: Tom Ewing observes that it might be better to stop trying to think about the “usefulness” of social media and instead consider it as a hobby. He draws some excellent parallels to hobbies and sport.
• Optimizing Rural E-service Engagement | Information Technology in Developing Countries: A paper comparing development-driven and entrepreneurial models of Internet services in rural third-world locations. On of the examples is India’s DakNet which I mentioned the other day.
• First Dog on the Moon | Crikey: The entire First Dog on the Moon back catalog is now online. 300+ images. Enjoy.
• Letter Opener | restoroot.com: A plug-in for OS X’s Mail.app to handle those pesky winmail.dat attachments that sometimes, even today, still infect some emails from people with Exchange servers (which have been poorly configured).

• Twinfluence: Twitter Influence Analyzer: Another stupid pseudo-science numerical analysis of people’s Twitter followers which supposedly measures “influence”. It completely fails to consider the quality of communication rather than quantity. Useful for impressing dumb old-school PR and marketing types, maybe, since they seem so obsessed with raw numbers.
• Resilient Nation | Demos: A project by UK think tank, Demos, Resilient Nation notes that the government’s power and authority is shifting across to the private and third sectors and down to regional and local government. Our ability to respond to disasters needs to be re-examined in this light. There are noises about starting an Australian version. Stand by.
• Exchange Connector POP3 Connector/Downloader for Exchange Server 2007/2003 | Quantum Software Solutions: A third-party (and Australia made!) replacement for Microsoft’s POP3 Connector for Exchange. Apparently more reliable, with better logging and more features — including the ability to download email every minute instead of only every 15 minutes.

There’s lots and lots of good material to read here, but I don’t want it to dominate my home page so they’re all over the jump.

• Famous Twits: 50 Celebrities on Twitter | Laurel Papworth: If you’re after “famous people” on Twitter, here’s a good a list as any to start with.
• When Aeroflot Passengers Rejected Their Pilot | Moscow Times: The pilot was drunk. Aeroflot’s reaction? “Meh. He only has to press a button. No problem.” You can’t make this stuff up!
• Facebook, MySpace drive mobile web use | News.com.au: A survey of 500 people by Sweeney Research has shown 31% of Australians access the web via their mobile phone handset. Or, if you prefer, more than two-thirds still don’t.
• P J O’Rourke: How to Drive Fast on Drugs While Getting Your Wing-Wang Squeezed and Not Spill Your Drink: A classic O’Rourke rant from 1986.
• 2nd Annual PR & New Media Summit 2009: There’s a bunch of familiar names presenting at this conference on 3 to 4 March. I doubt I’ll make this one, but you never know.
• Rich man, poor man: study shows body language can indicate socioeconomic status | Physorg.com: A new study in Psychological Science reveals that non-verbal cues can give away a person’s socioeconomic status (SES). Volunteers whose parents were from upper SES backgrounds displayed more disengagement-related behaviors compared to participants from lower SES backgrounds. In addition, when a separate group of observers were shown 60 second clips of the videos, they were able to correctly guess the participants’ SES background, based on their body language.
• So Many iPhone Apps, So Little Time | NYTimes.com: Why the iPhone app store and the Ocarina application in particular represent a whole new wave of software development.
• A Definition Of Piracy In The Digital Age | Link: I’d imagined that the use of the term “piracy” to cover copyright infringement was a recent invention of the music and movie industries. Not so. Rick Welykochy traces it back to 1906.
• Drugs ‘legal in 10 years’ claim | BBC News: The Chief Constable of North Wales reminds us (from just over a year ago) that prohibition doesn’t work. Half of all reported crime is about feeding a drug habit.
• Why telcos should fear Twitter | ZDNet Australia: The short answer is that Twitter can replace SMS with a far more flexible tool. And about time. Telcos have been charging the equivalent of $1 million per gigabyte to send an SMS. It’s a rort.
• How to troubleshoot the POP3 Connector in Windows Small Business Server 2003 | Microsoft: What it says. This article didn’t help me with today’s problem, but it will certainly come in useful.
• Ecstasy ‘no worse than horse riding’ | News.com.au: Professor David Nutt, chairman of the UK Home Office’s Advisory Council on the Misuse of Drugs (ACMD), is a scientist and can do the maths. “This attitude raises the critical question of why society tolerates — indeed encourages — certain forms of potentially harmful behaviour but not others such as drug use.”
• Aussies OK pirated software for personal use | CRN Australia: A study commissioned by Microsoft found that almost half of Australians believe it’s OK to use pirated software for personal use. Many can’t tell the difference between genuine and illegal software.
• Give Me Liberty and Give Me Death Search Magazine: American satirist P j O’Rourke writes about his experience of being diagnosed with cancer.
• Your Vision for 2009 | GetUp! Campaign Actions: Political campaigning organisation GetUp! presents the results of its latest survey of members.
• So why is filtering a pointless exercise? | sirchriss: An education technologist outlines why trying to provide a filtered Internet is ultimately self-defeating.
• How Journalism Students Used Twitter to Report on Australian Elections | PBS MediaShift: Former ABC journalist Julie Posetti describes how her students used Twitter to cover Australian elections.
• Politics and Technology Forum: Campaigning Online | Microsoft Events: The second annual Microsoft Politics & Technology Forum is in Canberra on 26 February. I’ll be liveblogging it on this website, and there’ll be a special Stilgherrian Live Road Trip on the way. Details soon. Keynote speaker is Joe Trippi, who’s run several (unsuccessful) Democrat US presidential campaigns, and speakers include Opposition leader Malcolm Turnbull and Minister for Finance and Deregulation Lindsay Tanner.
• Why Teens Don’t Twitter | A Meaningful Life: Marc Lehmann’s take on the reason for the (apparent) older demographic profile of Twitter users.
• Text, text, text | Inside Story: Is the energy, liveliness and to-the-pointness of text-messaging already history, asks Richard Johnstone in this article from October 2008.
• Liam Vickery’s Blog: Top Aussies On Twitter: Liam Vickery’s personal choices for the top Australian twitterers. I don’t know Liam, but have seen him about on Twitter.
• Forgive Us Our Debts | newmatilda.com: Is debt really all that bad? In this extract from her new book, Margaret Atwood measures the changing moral weight of debt.
• Entering the Mobile Ecosystem | Silicon Federation: "Would you like to put your brand on a device that customers can't be without, a device they reach for many times a day?" A seminar on creating an iPhone app for your business.
• Spot the difference? | middleclassgirl.com: Whatever happened to TV presenter Naomi Robson?
• Ten Tweets about Twitter | the [non]billable hour: Some rather good tips to getting your head around Twitter.
• Global recession – where did all the money go? | guardian.co.uk: This set of diagrams steps through the different kinds of money, showing why the global financial system is unstable and, effectively, a giant pyramid scheme.
• Of Time and Twitter | Woolly Days: Another nice overview of Twitter’s rise, with an emphasis on journalism. However I suspect that the story of an “all-Twitter newspaper” from Scotland is a hoax.
• Twitter journalism, beyond happenstance | Almighty Link: “When US Airways Flight 1549 made an emergency landing on the Hudson River, a few non-journalists used their investigative instincts and some basic Twitter tools to find details about the news and share it with the world.” This article is another exploring the boundaries of who is and isn’t “doing journalism”.
• More Silliness: Congressman Wants to Ban “Silent” Cell Phone Cameras | Lauren Weinstein’s Blog: There’s a push of sorts in the US to make all phone cameras make a sound when they take a photo. As Weinstein points out, there’s no evidence there’s actually a problem to address, there are many other kinds of camera smaller than phone cameras, and even phone cameras can shoot in video mode — where a continuous sound would ruin the audio recording.
• Twitter | The New Adventures of Mr Stephen Fry: Stephen Fry, who now has 88,000+ followers on Twitter and rising rapidly, explains how he uses Twitter at this incredibly high volume — and requests understanding and a bit of self-help.
• Virtual Assistant – Nicole Hammett Business Support: This website isn’t the most brilliant graphic design (it’s a bit generic), but it builds trust in the business for two simple reasons: It explains clearly what this person does, and the rate card says very clearly what it’ll cost. None of this vague “our rates are competitive” and then asking you for all of your contact details. The only real turn-off for me is the generic stock-photography image of a harried office worker (what value does that add?) when it’d be better to have a photo of Nicole herself.

The problem was that Exchange’s POP3 connector was saying it had retrieved a user’s email and delivered it into their mailbox. However when we looked in the mailbox, the email wasn’t there. Nor was it in any of the “undeliverable” queues. Nor were there any error messages. I think I’ve solved it — or at least figured out a workaround — but I’d like to understand Exchange’s behaviour here. So here goes…

This is a relatively-new server running Microsoft Small Business Server 2003, fully patched, with (of course) Exchange 2003. It does not accept email directly via SMTP, except on the local LAN; all email from external addresses is brought in using the POP3 Connector from mailboxes in a shared hosting account on a Linux server which is under my control.

The primary email domain is maindomain.com.au. Each user has a base email address of the form jsmith@maindomain.com.au, and some users have john@maindomain.com.au added and marke as their primary address. Some users also have addresses in other domains, such as jsmith@additionaldomain.com.au or john@additionaldomain.com.au, which I’d added using the “Manage Users” tool in SBS’s GUI.

All this was working OK, and still is.

However on the weekend I added another additional domain, let’s call it problematic.com.au, and two more users. For these users, I wanted jbrown@problematic.com.au to be their primary address in Outlook, so I added the SMTP addresses to their account in the usual way, set them as primary addresses, and then added the relevant POP3 Connectors. POP3 connector downloads the email OK, and the logs would show that it was successfully delivered into the mailbox jbrown@problematic.com.au. However it wasn’t. Email to jbrown@maindomain.com.au failed silently in the same way.

Here’s the weirdness…

If I set the user’s primary email address to jbrown@maindomain.com.au, then both jbrown@maindomain.com.au and jbrown@problematic.com.au start working. Change it back and they fail again.

Also, the second user, “Sue Smith”, was sue@problematic.com.au and the primary address and ssmith@maindomain.com.au as the add-on. Both failed. If I flip them so ssmith@maindomain.com.au is the primary email, then ssmith@maindomain.com.au starts working but sue@problematic.com.au still fails.

This is presumably because the underlying Windows login is ssmith and not sue. But why should this matter if the email address is listed in the user’s account as an SMTP address?

It looks like email is only accepted if the primary email address is within the server’s primary domain, but not if an address in another domain is set as the primary — even though both addresses are attached to the user. And, as it happens, even when problematic.com.au is added to the server’s default recipient policy.

Am I understanding this correctly?

And, the final scary question… Since there’s nothing in the delivery or undeliverable queues, has the inbound email which didn’t arrive been lost forever?

• The twisted language of politics | Bloghound: A nice post on the hypocrisy shown in the differing descriptions of Republican US Vice-Presidential candidate Sarah Palin and Democrat Presidential candidate Barack Obama.
• Send an e-mail message on behalf of someone else | Microsoft Office Online: The procedure for setting up delegated email access in Office 2007, e.g. a secretary having access to their boss’ email. I think it’s rather quaint that Microsoft still uses “e-mail” with a hyphen.
• Use Outlook Anywhere to connect to your Exchange server without VPN | Microsoft Office Online: This is the procedure for making individual Outlook 2007 users connect securely to a remote Exchange server over the Internet. “Outlook Anywhere” is what used to be called “RPC over HTTP”. I’m tagging this because I’ll be making this work for a client shortly.
• Configure Outlook Anywhere in Outlook 2007 | Microsoft TechNet: This is the procedure for making a group of Outlook 2007 users connect securely to a remote Exchange server over the Internet. “Outlook Anywhere” is what used to be called “RPC over HTTP”.
• 2006 Olympic Food Stealing Champion – My Dog! | First Dog on the Moon: One of First Dog’s more delightful (as opposed to deeply cynical) cartoons.
• Cursebird: What the f#@! is everyone swearing about?: A live feed of everyone who swears on Twitter, with a nice animated effect when a new curse pops up. Compelling viewing.

[This article was first published in Crikey yesterday. As I write this, the affected MobileMe customers are still without email.]

As the hype surrounding the god-like iPhone slowly, oh so slowly fades, a problem emerges from the shadows…

Apple’s subscription email service .Mac was rebranded MobileMe to coincide with the iPhone 3G launch. Existing customers have been moved to the new platform, but for some (Apple claims 1%) it’s a disaster. They’ve been unable to use email for five days — not from their Macs, not from their iPhones, not via the web. And that’s not the only problem. As .Mac user Ed Dale said, “Not pleasant to log in and see four years of mail gone.”

Crikey‘s First Dog on the Moon, also a MobileMe-er, says “it’s been crap”.

According to AppleInsider, a mail server crash and fibre-optic line faults have added to the problems. One subscriber told them he knew at least 10 people with MobileMe and all of them were affected.

“Now either it’s just a coincidence that everyone I know is in the 1%, or Apple is flat out lying,” he said.

Sydney businessman Mark Bowyer, presumably like many .Mac customers, subscribed years ago assuming that paying $139.95 per annum would deliver greater reliability than free services like Hotmail and Gmail, as well as features like shared calendars. Today, he’s angry. The only message from Apple has been “we’re working on it”.

“There is no phone [support] available for [MobileMe] in Australia,” he told Crikey.

“Despite the army of Apple personnel selling iPhones and other gadgetry, nobody here can answer any enquiries about the problem.”

Not that this would make any difference. Ultra-secretive Apple never provides information beyond its official statements.

Although, in a very unusual step, it has apologised to .Mac users, sending this email:

We have recently completed the transition from .Mac to MobileMe. Unfortunately, it was a lot rockier than we had hoped.

Although core services such as Mail, iDisk, Sync, Back to My Mac, and Gallery went relatively smoothly, the new MobileMe web applications had lots of problems initially. Fortunately we have worked through those problems and the web apps are now up and running.

Another snag we have run into is our use of the word “push” in describing everything under the MobileMe umbrella. While all email, contact or calendar changes on the iPhone and the web apps are immediately synced to and from the MobileMe “cloud,” changes made on a PC or Mac take up to 15 minutes to sync with the cloud and your other devices. So even though things are indeed instantly pushed to and from your iPhone and the web apps today, we are going to stop using the word “push” until it is near-instant on PCs and Macs, too.

We want to apologize to our loyal customers and express our appreciation for their patience by giving all current subscribers an automatic 30-day extension to their MobileMe subscription free of charge. Your extension will be reflected in your account settings within the next few weeks…

The Terms of Service say MobileMe “is designed for personal use and not intended to be used for commercial business purposes.” Bowyer, who does run his business email elsewhere, reckons that shouldn’t make a difference.

“I have become painfully aware of how I have entrusted so much of my life to Apple — banking, subscriptions — including my Crikey subscription — credit card statements, not to mention an international network of friends and contacts. Who’’s to say I don’t value my personal life more than my business?”

This personal/business distinction also seems odd given that Apple markets MobileMe as “Exchange for the rest of us“, a reference to Microsoft’s corporate messaging server. Perhaps it’s irony, given Exchange’s notorious reputation for being difficult to manage.

Will this hurt Apple’s reputation and sales? Not one bit. It’d make Kim Jong-il proud to see the fields filled with happy iPhone-waving infoworkers smiling for Chairman Steve, oblivious to the obvious flaws around them.