jason calacanis

Here’s one for a rainy Monday morning. 37signals’ experimental 4-day working week is going very well.

When I first compared this enlightened approach to people-management with the drive-them-harder style of Jason Calacanis, it triggered a massive debate, and I wrote a follow-up comparing the Calacanis approach to an evil cult. Last week 37signals reckoned that urgency is poisonous.

One thing I’ve come to realize is that urgency is overrated. In fact, I’ve come to believe urgency is poisonous. Urgency may get things done a few days sooner, but what does it cost in morale? Few things burn morale like urgency. Urgency is acidic.

Emergency is the only urgency. Almost anything else can wait a few days. It’s OK. There are exceptions (a trade show, a conference), but those are rare.

When a few days extra turns into a few weeks extra then there’s a problem, but what really has to be done by Friday that can’t wait for Monday or Tuesday? If your deliveries are that critical to the hour or day, maybe you’re setting up false priorities and dangerous expectations.

If you’re a just-in-time provider of industry parts then precise deadlines and deliveries may be required, but in the software industry urgency is self-imposed and morale-busting. If stress is a weed, urgency is the seed. Don’t plant it if you can help it.

I can’t agree more. A client phoned once, all a’fluster about an “emergency”. Before I could think, I blurted out the question, “Why? Whose life is in peril?”

Of course no-one was in danger. This client was operating in crisis mode, as usual: that anti-pattern also known as “firefighting mode”: “Dealing with things only when they become a crisis, with the result that everything becomes a crisis.” I’ve written about that before here and with my colleague Zern Liew.

I’m still chuckling at the seriousness with which some people treat getting onto Techmeme. It’s true, I keep stopping typing to giggle. It’s embarrassing.

I’d never visited Techmeme until this weekend. Even then it was only because someone told me I’d blipped up there. It’s just another feed of what someone thinks is “important” in infotech, yeah? Who cares. It’s not as if it’s Reuters or BBC News.

It’s just more geeks telling geeks what geeks think other geeks should think about stuff that geeks think about.

But Jason Calacanis cares.

Jason Calacanis must care very deeply because he “joked” about it on this website, and over at TechCrunch he “joked” about getting pageviews. His fan club speculates that Duncan Riley and me and others are only attacking him to generate our own web traffic. Well, I can’t speak for Duncan, but no, I couldn’t care less about website traffic — especially the low-grade drive-by flamers that usually wash up here after being mentioned on high-traffic fan sites. That’s not why I’m here.

I’m attacking Calacanis because I reckon the business style he describes, the one championed by his defenders, is rotten to the very core.

But first, let’s talk about religion…

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[Update 10 March, 1030 AEDT: I've written a follow-up article which, while bound to piss off a few people, explains precisely why I'm so concerned about this issue.]

…but I don’t know whether this was exactly what I had in mind. Calling a high-profile Internet entrepreneur a prick, and then being referenced by some of the highest-traffic tech blogs on the planet.

OK, I participated in the discussion at TechCrunch and the 37signals blog Signal vs Noise, as I should. But then it was picked up by Mashable and then TechMeme (see screenshot). And now I’m seeing inbound from TechCrunch Japan and Colbert Low’s technology blog and who knows where else to come.

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[Update 10 March, 1030 AEDT: I've written a follow-up article which, while bound to piss off a few people, explains precisely why I'm so concerned about this issue. There's also my first follow-up, written on the weekend.]

“Chalk and cheese” is how I’d describe two approaches to staff management I stumbled across this week. One treats staff as trusted contributors to a shared enterprise, the other as disposable work-droids from which you squeeze every last effort.

Jason Calacanis (pictured) has started various firms, including Mahalo, a “human-powered search engine”. (Don’t worry, I’d never heard of it either.) In How to save money running a startup (17 really good tips) there are some good tips — like outsourcing accounting and worrying more about good chairs than tables. But to paraphrase the bad ones:

• Hold meetings at lunchtime so people never get a mental break from work.
• Don’t provide phones so staff have to use their own.
• If someone shows signs of working hard, buy them a computer for home so they end up working nights and weekends too.
• Buy a good coffee machine — not because you’d like to give your employees good coffee, but to prevent them “wasting time” getting it from a nearby barista.

But that’s not the worst…

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