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Talking LulzSec/Anonymous vs PayPal on TripleJ’s Hack

31 July 2011 in Conversations, Internet, Media, Politics by Stilgherrian | No comments

On Wednesday afternoon, LulzSec and Anonymous joined forces to encourage people to boycott PayPal by withdrawing their money and closing their accounts.

The back story is that PayPal has cut off WikiLeaks’ account, meaning that people could no longer donate money to WikiLeaks via PayPal. Anonymous launched distributed denial of service (DDoS) attacks against PayPal. Last week the FBI and others arrested people alleged to have been responsible for those attacks. So this week, the boycott of PayPal.

The joint statement by LulzSec and Anonymous makes for interesting reading. It describes DDoS attacks as “ethical, modern cyber operations”. Such things are actually a criminal act, despite what Anonymous may imagine the law to be. “Law enforcement continues to push its ridiculous rules upon us,” they write, when it’s not law enforcement who makes the laws, but governments.

The call for the boycott was unfolding as Triple J’s current affairs program Hack was going to air, and I phoned in a report. Here’s the audio.

Podcast: Play in new window | Download (Duration: 3:06 — 1.7MB)

I found it interesting that presenter Tom Tilley responded to my comment that DDoS is a crime by saying “Yeah I imagine there’d be people with lots of different points of view about what they’re doing and whether it’s indeed lawful.”. Personally I reckon the law in this is pretty clear. Pandering to their audience?

PayPal’s incompetent compliance arsehattery

21 May 2011 in Business, Internet by Stilgherrian | 19 comments

You really have to wonder about PayPal. Every day they seamlessly process a squillion pissy little transactions from countless innumerate trailer-trash. Nice work. Then they ruin their reputation with Kafkaesque requests and oddly incompetent “service”. Like now.

“We need your help resolving an issue with your PayPal account,” they emailed me on 9 May. “We need a little more information regarding your organisation, since your PayPal account is registered as a charity or non-profit.” Huh?

As Gary Stark tweeted just now, “You, a non-profit? While that might not be your intention, it’s probably just about right.” That’s true enough. But I’m certainly not a charity or non-profit, I’m certainly not tax-exempt, and I’ve never claimed to be. I’m not even an “organisation”. And have never claimed to be.

By “a little more information” PayPal means photo ID, another document showing my address, a bank statement linking me to my bank account, confirmation that I’m not not a “politically exposed person”, and “organisation and payment information”, whatever that might be. But I’ve been travelling for the last fortnight and I’m not carrying all this stuff.

They’re also asking for one item I’m going to have trouble with. Proof of my tax-exempt status. For no such thing exists. As Leslie Nassar tweeted, “If you can’t prove you’re not who you’re not saying you aren’t, then no Internet Money for you.”

Back on 10 May I emailed service@paypal.com.au to ask why all this was happening. I told them that I’m an individual doing business as a sole trader, and have never claimed to be anything different. I received no response. Typical. My PayPal account is now “limited”. Which means frozen.

This morning I’ve contacted PayPal’s compliance team by both email and fax.

You are asking me to prove my tax-exempt charitable or non-profit status. Why? I am not tax-exempt, non-profit or charitable, and have never claimed to be. Never. An email to service@paypal.com.au on this matter dated 10 May went unanswered. Why? Your demand for proof of tax-exempt status does not include the option “But I am not!” Why? I do expect written answers to these “Why?” questions.

I’ll let you know what happens next. Meanwhile, do feel free to vent your own frustration at PayPal in the comments. I daresay I’m not alone here.

eBay: Not Australia? Let’s try the US!

24 August 2008 in Business, Internet by Stilgherrian | 12 comments

eBay couldn’t force its Australian sellers to use its wholly-owned PayPal payment service, but that’s not stopping them from trying the same trick in the US.

I wrote about this previously, though I didn’t mention that eBay gave up in face of such clear opposition — the 700+ submitters and the ACCC, that is, not me! However Lauren Weinstein writes that in the US eBay has announced that PayPal (or credit cards) are to be the required mechanism for all transactions.

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Crikey: eBay Australia: Who? Us? Anti-competitive?

30 May 2008 in Business, Internet by Stilgherrian | 5 comments

Crikey logo

[This was me in Crikey yesterday.]

Thank the gods I don’t work for the ACCC! The poor sods have to read 700+ public submissions on eBay Australia’s plan to force sellers to use PayPal — which they own. As Crikey reported, this could breach the “third line forcing” provisions of the Trade Practices Act.

Being a lazy geek rather than a tireless public servant, though, I can skim for juicy tidbits. They reveal a widespread fear of eBay bullying.

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eBay responds to 700+ submissions to ACCC

28 May 2008 in Business, Internet by Stilgherrian | 1 comment

When the Australian Competition and Consumer Commission (ACCC) decided to investigate eBay Australia’s plan to force its sellers to use PayPal for their “protection”, there were more than 700 public submissions. eBay has responded by dismissing the objections.

I’ve written about this at length previously, both here and in Crikey [1, 2], with plenty of interesting comments from readers. And I’ve just written a piece for Crikey today, to be published around 2pm Sydney time.

Meanwhile, you can read some overview pieces at Auction Bytes and The Sheet. And you can see eBay’s full 15-page response at the ACCC website: it’s the second submission on the page, from “Applicant”.

To make things just that little bit more interesting, yesterday Telstra’s Sensis division announced a free auction site at Trading Post.

[Update 1250pm: The story will now run in Crikey tomorrow (Thursday). Busy news day, apparently.]

Given what I’ve written about eBay Australia and PayPal recently, is it hypocritical to have added a “donate” button to my website which works through PayPal? I don’t think so. After all, I did say that for small businesses setting up online, PayPal is “often the most cost-effective way to accept credit card payments, and the easiest to set up technically”. And it is. I got that “donate” button set up in 10 minutes. The gripe was about eBay forcing its sellers to use PayPal, which they own. What do you think?

08 May 2008 by Stilgherrian | 7 comments

If you don’t follow the comments feed, you’re missing a lengthy discussion evolving from my piece about eBay forcing sellers to use PayPal. Maybe they took my admonition to fight amongst yourselves yesterday a little too literally.

26 April 2008 by Stilgherrian | Permalink

eBay Australia making even fewer friends over forced PayPal

23 April 2008 in Business, Internet by Stilgherrian | 21 comments

eBay Australia isn’t exactly making friends by requiring its sellers to use eBay-owned PayPal to receive their money. No more direct bank deposits, cheques, money orders or your own card merchant account. I’ve written about this twice for Crikey [1, 2], but today there’s more news: the Reserve Bank might weigh in against eBay.

Here’s how I first described the scenario:

Imagine that you’re Alice, proud owner of the new shoe shop at your local Westfield. Bob is buying a pair of brogues. As Bob opens his wallet, suddenly Frank Lowy appears. “There’s some terrible con-men around,” he intones gravely. “Let me handle that.” He grabs Bob’s cash and pockets a fiver. “I’ll give you the rest next Wednesday,” he says, and disappears.

Alice, understandably, is mightily pissed off.

Sellers on eBay have been mightily pissed off overnight too, because the world’s biggest online marketplace has just pulled the same stunt. From 21 May, all eBay sellers must offer PayPal as a payment method. And from 17 June — unless the buyer is physically collecting the item from you or for a few big-ticket categories like real estate and motor vehicles — they must pay you via PayPal.

Now as Alex Willemyns pointed out, Alice could just set up shop elsewhere. Bob could choose another shoe store. However since Westfield and eBay both dominate their respective markets, that could well be a poorer choice.

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No, there is no technical error. I really haven’t posted anything since Monday. Been otherwise occupied. I intend to fix that this afternoon with a mashup of my recent Crikey pieces about eBay Australia forcing its sellers to use PayPal — which they own. Meanwhile if you’re desperate for your daily dose of Stilgherrian, you could always follow my Twitter feed.

17 April 2008 by Stilgherrian | 2 comments

Crikey logo

Anti-competitive behaviour news story of the day: With a few minor exceptions, eBay will require all payments to be made via PayPal — which they own. I’ve just written a piece for Crikey, ~~which will appear around 2pm Sydney time~~ which is now online.

11 April 2008 by Stilgherrian | 11 comments