Yes, episode 8 of Stilgherrian Live Alpha will be recorded tonight at 9.30pm Sydney time. See you then.
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I’ve been too busy during business hours to phone Vodafone about their surprise bill. That’ll have to happen on Monday now, unless today goes remarkably well. However there’s plenty of discussion in the comments, including links to new iPhone plans from Virgin Mobile, Telstra and the 3 Network.
I’ve previously called Vodafone “brain-dead” because they don’t redirect the misspelt version of their web address and couldn’t respond intelligently when I told them about it. But now… [sigh]
A fortnight ago there was confusion over Vodafone’s plans for the iPhone. Were data charges included in the cap or not? Vodafone’s “explanation” seemed to contradict their published terms a conditions.
Even though all their previous plans allowed data to be included within the cap, billed at $1 per 5 minutes of connection, Vodafone reckons that for the iPhone it’s billed separately. Can anyone give a rational explanation for why the data should be more expensive if the device happens to be an iPhone?
Other than price-gouging, that is.
After all, if your mobile device is a laptop they’ll sell you 5GB/month for $39! Given that Telstra and Optus had already announced their pricing, Vodafone could have scooped them both with a better package, rather than looking like a greedy also-ran.
So with this background, I was…erm… thrilled to receive my phone bill this month.
There was plenty of discussion on Twitter last night about Vodafone’s iPhone plans. Yesterday we thought that data outside the “included” amount was still billed within the cap. But then people started reading Vodafone’s confusing and legalistic Terms & Conditions and got confused. I contend that failing to clearly state the price of your services is in breach of the Trade Practices Act — and if a dozen smart people can’t answer the simple question, “What will I be charged for 5GB of data?” then the T&Cs are misleading, I say. Stay tuned.
Is Vodafone Australia so stupid that they didn’t promote the most attractive part of their iPhone plans? Mark Pesce went a-hunting today and found that on the business plans, yes, the “included data” is a small 250MB or 500MB or whatever — but data usage after that point is billed at 12c/megabyte inside the monthly cap. He Twittered this news [1, 2, 3, 4] earlier today, but you should check the Terms & Conditions yourself before signing up. [Update: You should definitely read the follow-up post before proceeding.]
While my piece about iPhone data plans brings you the disturbing imagery of Telstra’s Sol Trijillo bending over for Steve Jobs, Mark Pesce’s iPhail is blunt about telcos’ data plans and offers another possibility — creating our own data-friendly telco.
Mark reckons all three carriers offering iPhone have completely failed to recognise the pent-up demand for the device, and the way it will change network usage.
A typical example is Optus’ plan (general consensus holds that Optus has the most generous plans of the three carriers), which provides a maximum of 1GB of internet usage per month — for a hefty $179.
Let’s run some numbers here. The front page of the Sydney Morning Herald clocks in at just about a half a megabyte. That’s fat, but also fairly typical. The widespread deployment of broadband has lead to a proliferation of media-rich pages. Now, if I hit the SMH page (or a similar site) sixty times a day, I’d reach my 1GB cap. Add in any Google Maps activity, or push email, or what have you, and the figure could easily double. Now, instead of $179/month, I’d have that bill plus potentially hundreds of dollars in data charges.
On the other hand, if I wanted to buy 3G mobile data service for my MacBook Pro from Optus, they’d give me a cute little USB dongle with the Hauwei 3G/HSDPA modem and SIM card, plus 5GB of data — and it would cost me only $39.99 a month.
Have I missed something here? After all, data is data. The network usage for the dongle is completely indistinguishable, as far as the network is concerned, from the iPhone 3G.
Mark’s conclusion is that there’s an “iPhone tax”.
Not only are we asked to pay a premium to purchase iPhone 3G, we will also be paying a premium to receive every bit of data on iPhone 3G.
The solution, he says, is to start our own MVNO, or Mobile Virtual Network Operator.
Australia’s mobile phone carriers may not completely grok Apple’s new iPhone 3G, but they know it’ll bring them customers — because they’re all scrambling to be Steve Jobs’ iPhone bitches. It’s an embarrassing spectacle.
Three carriers have announced packages available from tomorrow: Telstra, Optus and Vodafone. (Presumably 3, who’ve been asking their customers to beg for iPhones, haven’t bent over far enough.) There’s a comparison over at news.com.au.
According to my sources, all three Aussie telcos have bent over even further than US carrier AT&T. Apple already demands a bigger subsidy from carriers than other smartphone manufacturers. In the US, for example, AT&T pays Apple US$325 per unit compared with the usual $200 or so. However two individuals working within Telstra confirm that all three telcos offering iPhone here are also paying Apple an ongoing percentage of revenue. AT&T has escaped that revenue-sharing deal, but not the Aussies — and that’s presumably reflected in the somewhat disappointing plans on offer.
All three Australian carriers have missed the key point. Yes, iPhone can make phone calls. But its true role is a pocket-sized internet-connected computer.
Stilgherrian’s links for 05 July 2008 through 08 July 2008, gathered with string and glue:
- The State of the Web - Summer 2008: A million people mentioned this fine commentary on the current state of the web. Nice work.
- Future of Media Summit 2008 | Future Exploration Network: The third annual Future of Media Summit will be held simultaneously in Silicon Valley on 14 July and Sydney on 15 July. Why was I not told about this? OK, time to scam…
- TuneRanger | Acertant: A tool to synchronise, copy or merge multiple iTunes libraries and iPods over the network. Available for both OS X and Windows. US$29, with 30-day free trial.
- Mercury Messenger: Client software for MSN Messenger written in Java and runnable on OS X, Windows and Linux. Allows you to use the Mac's built-in iSight camera for video chats, unlike Microsoft's own software.
- Scrivener | Literature and Latte: Word processors are for processing words. Like processed cheese. If you CREATE words, then you need a writing tool. Scrivener is just that, for OS X only.
- iPhone in Australia - now for the bad news | Web Directions: A comprehensive analysis of the available data plans to support iPhone in Australia. Recommends NOT getting an iPhone yet to force carriers to lift their game.
I just did a quick Stilgherrian Live Alpha (episode 5.2) from my hotel room in Canberra. The recording stopped after about 10 minutes, so it’s in two parts called, oddly enough, part 1 and part 2. Topics covered include the Politics & Technology Forum, Internet and telephone coverage along the Hume Highway, and what happened to my beard.
Last night I managed to publish to the Internet while trapped in a stairwell and from a moving train. Tonight I can prove that it also works while travelling at high speed in a moving car.
It’s the same workflow as before — Nokia N80 camera phone, Bluetooth image to PowerBook, then use the phone’s data link to publish back via WordPress. But it’s still fairly clunky because it’s hard to type in a moving car in the dark, and I haven’t set up any actions in Photoshop so everything has to be done manually.
And I hate to think what this is costing me!
So, what do I do for my next challenge? Any suggestions?
As much as one stairway can symbolise imprisonment, another one at Gordon railway station (pictured) is a symbol of Freedom. It’s deserted, but I know there’ll soon be a late-night train taking me somewhere that dinner can be found. Huzzah!
Yes, I really was trapped alone in an office building, with deadlocking doors at the top and the bottom of the stairwell. One of the tenants is Westpac bank, so everything is solid. And I’d already phoned the client’s people but bounced to voicemail each time. I was looking forward to a long night on the stairs. Not.
And yes, I really did post to my website from The Stairway of Imprisonment.
My PowerBook has a battery. It talks Bluetooth to my Nokia N80 phone, and uses the phone’s 3G data link through Vodafone to teh Internetz. I used the N80’s camera to take the photo, and Bluetooth’d it back to the PowerBook for a quick and dirty bit of Photoshop. The photo transfer happened without disturbing the data link too! Impressed.
Luckily, while I was doing all that one of the client’s staff phoned back. I could take the call while still online, too. Hi, Loraine! She only lives 15 minutes of late-night driving from the office, so I was freed soon enough. And right now I’m on a train back to the City. Indeed, I’m posting this story precisely as I cross the Sydney Harbour Bridge!
Writing for Crikey this week triggered an interesting burst of activity.
- Website traffic doubled for a couple of days.
- I was blogged about by Tim Dunlop over in Murdochland.
- People from my past emerged from the woodwork — including Keith Conlon, the man who first taught me broadcasting.
Weird coincidences upped the traffic too:
- Interest in Australia’s new ambassador to Italy, Amanda Vanstone, led more than 400 people to read my posting about Boost juice bars.
- 200 people looking for live TV coverage of the space shuttle landing found my post about the previous shuttle touchdown.
But I’m still getting plenty of folks looking for those goddam Steve Irwin jokes , or discovering how to spell Vodafone.
Last Wednesday 11 April, a Telstra chap called to discuss my telephone account. I happened to be at a client’s office so couldn’t talk, but told him Friday would be good to call because I’d be at my desk all day. That was last Friday. He hasn’t called. Which is a shame. Because I was wanting to tell him that Telstra’s crappy service and support was why I’d already moved my mobile phone to Vodafone and I’ll be moving my landlines away from Telstra as soon as I’d figured out how to do that and retain my phone numbers.
OK folks, an update on my continuing saga to join the wonderful Digital 3G Wonderland… now that I’ve overcome my indecision about network choice, my fears about the Nokia N80’s battery life, my frustration with poorly-chosen web addresses and the annoyance at Vodafone’s crappy telephone etiquette.
I have finally bought a Nokia N80 outright, and plugged it into Vodafone’s network. Here’s my thoughts so far — after a couple bottles of sauvignon blanc over dinner and a random play with the technology.
Vodafone, if you want customers, why hang up on them? That’s just rude. Are you trying to drive me back to Telstra? Your robot-like email I could live with, that’s just the usual big-business robot-like thing. But why be rude?
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