Stilgherrian » vodafone

Episode 8 tonight

Stilgherrian — Wed, 06 Aug 2008 22:33:33 +0000

Yes, episode 8 of Stilgherrian Live Alpha will be recorded tonight at 9.30pm Sydney time. See you then.

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Vodafone delay

Stilgherrian — Thu, 31 Jul 2008 22:14:14 +0000

I’ve been too busy during business hours to phone Vodafone about their surprise bill. That’ll have to happen on Monday now, unless today goes remarkably well. However there’s plenty of discussion in the comments, including links to new iPhone plans from Virgin Mobile, Telstra and the 3 Network.

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Vodafone, are you completely brain-dead?

Stilgherrian — Wed, 30 Jul 2008 07:49:48 +0000

I’ve previously called Vodafone “brain-dead” because they don’t redirect the misspelt version of their web address and couldn’t respond intelligently when I told them about it. But now… [sigh]

A fortnight ago there was confusion over Vodafone’s plans for the iPhone. Were data charges included in the cap or not? Vodafone’s “explanation” seemed to contradict their published terms a conditions.

Even though all their previous plans allowed data to be included within the cap, billed at $1 per 5 minutes of connection, Vodafone reckons that for the iPhone it’s billed separately. Can anyone give a rational explanation for why the data should be more expensive if the device happens to be an iPhone?

Other than price-gouging, that is.

After all, if your mobile device is a laptop they’ll sell you 5GB/month for $39! Given that Telstra and Optus had already announced their pricing, Vodafone could have scooped them both with a better package, rather than looking like a greedy also-ran.

So with this background, I was…erm… thrilled to receive my phone bill this month.

Here’s a picture.

Yes, instead of the usual $79, a busy month saw me go over cap. I’m up for $476.91.

I reckon Vodafone should have given me a warning.

I do realise that I signed up for the deal and I’m supposed to know what I’m spending. I do realise that telcos make Big Fat Profits from mistakes like mine. It’s in their short-term interest not to warn me. But I reckon it’s customer service FAIL. Particularly as I’m not on a contract and I can switch carriers tomorrow.

Vodafone could have made this a customer service win. Noting that my data usage was climbing, noting that I’m a business customer who’s not on contract, they could have called. “Hi, you’re going over cap. Would you like to upgrade now? It’ll save you money, and if you sign a contract we’ll throw in a new phone.”

As it stands, though, I’m unhappy. I used what felt like “a bit more than usual” but have a bill six times more.

I’ll be calling Vodafone tomorrow. Let’s see if they can make me happy again.

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Actually, what DO Vodafone’s plans mean?

Stilgherrian — Sat, 12 Jul 2008 01:24:47 +0000

There was plenty of discussion on Twitter last night about Vodafone’s iPhone plans. Yesterday we thought that data outside the “included” amount was still billed within the cap. But then people started reading Vodafone’s confusing and legalistic Terms & Conditions and got confused. I contend that failing to clearly state the price of your services is in breach of the Trade Practices Act — and if a dozen smart people can’t answer the simple question, “What will I be charged for 5GB of data?” then the T&Cs are misleading, I say. Stay tuned.

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Vodafone’s iPhone plans better?

Stilgherrian — Fri, 11 Jul 2008 04:39:12 +0000

Is Vodafone Australia so stupid that they didn’t promote the most attractive part of their iPhone plans? Mark Pesce went a-hunting today and found that on the business plans, yes, the “included data” is a small 250MB or 500MB or whatever — but data usage after that point is billed at 12c/megabyte inside the monthly cap. He Twittered this news [1, 2, 3, 4] earlier today, but you should check the Terms & Conditions yourself before signing up. [Update: You should definitely read the follow-up post before proceeding.]

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So let’s just start our own telco, eh?

Stilgherrian — Fri, 11 Jul 2008 01:55:21 +0000

While my piece about iPhone data plans brings you the disturbing imagery of Telstra’s Sol Trijillo bending over for Steve Jobs, Mark Pesce’s iPhail is blunt about telcos’ data plans and offers another possibility — creating our own data-friendly telco.

Mark reckons all three carriers offering iPhone have completely failed to recognise the pent-up demand for the device, and the way it will change network usage.

A typical example is Optus’ plan (general consensus holds that Optus has the most generous plans of the three carriers), which provides a maximum of 1GB of internet usage per month — for a hefty $179.

Let’s run some numbers here. The front page of the Sydney Morning Herald clocks in at just about a half a megabyte. That’s fat, but also fairly typical. The widespread deployment of broadband has lead to a proliferation of media-rich pages. Now, if I hit the SMH page (or a similar site) sixty times a day, I’d reach my 1GB cap. Add in any Google Maps activity, or push email, or what have you, and the figure could easily double. Now, instead of $179/month, I’d have that bill plus potentially hundreds of dollars in data charges.

On the other hand, if I wanted to buy 3G mobile data service for my MacBook Pro from Optus, they’d give me a cute little USB dongle with the Hauwei 3G/HSDPA modem and SIM card, plus 5GB of data — and it would cost me only $39.99 a month.

Have I missed something here? After all, data is data. The network usage for the dongle is completely indistinguishable, as far as the network is concerned, from the iPhone 3G.

Mark’s conclusion is that there’s an “iPhone tax”.

Not only are we asked to pay a premium to purchase iPhone 3G, we will also be paying a premium to receive every bit of data on iPhone 3G.

The solution, he says, is to start our own MVNO, or Mobile Virtual Network Operator.

It’s not as hard as you might think,…

If we put the word out through our various social networks (both human and electronic), I’m sure that in practically no time at all we’d have 10,000 or more subscribers ready to sign up for an MVNO. I don’t know how many subscribers we’d need to get to a break-even point, but I doubt it can be many more than that. Given the amazing facility of many members of the community for setting up and running online services that scale to handle many users, I suspect that much of the infrastructure for this MVNO can be created by the community, for the community, at very low cost. The power of social networks — as has been endlessly pointed out by Clay Shirky — is that it allows large numbers of individuals to self-organize quickly and effectively.

I’ve heard people complain about the mobile carriers since before I moved to Australia. I suggest that it’s time to put up or shut up. Passive resistance is no longer enough. It is time to show the carriers that we can do this ourselves. We can service ourselves and our needs. We will do this because doing anything else is abhorrent.

We could name our MVNO the Future AUstralian Carrier, or FAUC.

Don’t like your plan from Telstra, or Vodafone, or Optus? Well, get FAUC.

As I write this, the Facebook group FAUC (Future AUstrailian Carrier) Interest Group [sic] already has 127 members…

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Aussie telcos bend over for the iPhone

Stilgherrian — Thu, 10 Jul 2008 05:59:17 +0000

Australia’s mobile phone carriers may not completely grok Apple’s new iPhone 3G, but they know it’ll bring them customers — because they’re all scrambling to be Steve Jobs’ iPhone bitches. It’s an embarrassing spectacle.

Three carriers have announced packages available from tomorrow: Telstra, Optus and Vodafone. (Presumably 3, who’ve been asking their customers to beg for iPhones, haven’t bent over far enough.) There’s a comparison over at news.com.au.

According to my sources, all three Aussie telcos have bent over even further than US carrier AT&T. Apple already demands a bigger subsidy from carriers than other smartphone manufacturers. In the US, for example, AT&T pays Apple US$325 per unit compared with the usual $200 or so. However two individuals working within Telstra confirm that all three telcos offering iPhone here are also paying Apple an ongoing percentage of revenue. AT&T has escaped that revenue-sharing deal, but not the Aussies — and that’s presumably reflected in the somewhat disappointing plans on offer.

All three Australian carriers have missed the key point. Yes, iPhone can make phone calls. But its true role is a pocket-sized internet-connected computer.

In May, by my count 80% of the audience at Australia’s Mobile Content World conference were so out of touch they’d never even seen an iPhone screen. “They were deer in the iPhone’s headlights,” wrote entrepreneur Rand Leeb-du Toit. “The full browser experience is going to shake their businesses to their foundations.”

Overseas, data from the first year of iPhone users bears this out. They conduct 50 times more Google searches than other phone users. In Germany, they consume 30 times more data.

Australian iPhone plans are all skewed towards cheap voice calls and expensive data.

As John Allsop’s analysis points out, on Telstra’s data packages just looking at the smh.com.au home page would cost you $8!

When Vodafone release its pricing yesterday morning, comments on Twitter were scathing. “Vodafone gives you 5GB on modem. but all telcos have weighted plans for calls, not data. Wrong wrong wrong,” said one. “Nice to see Vodafone continuing the theme of gouging iPhone customers,” said another. And: “Boo Vodafone Australia iPhone plans, Optus here I come!”

Without a doubt, Apple’s new iPhone 3G is sexy. It will be a huge hit. But it does have flaws.

Just one of the Top 10 reasons to hate the iPhone 3G is the sealed-in battery. A year from now, when you no longer get a full day’s usage from one charge, your choice is $100-odd for Apple to replace the battery or $199 for the new model. Like the iPod, consumer replacement cycles get ever shorter, and the mountain of toxic used electronics grows — just like Apple’s profits.

[Note: This article is based on material I wrote for Crikey yesterday and today.]

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Links for 05 July 2008 through 08 July 2008

del.icio.us — Thu, 10 Jul 2008 05:58:57 +0000

Stilgherrian’s links for 05 July 2008 through 08 July 2008, gathered with string and glue:

The State of the Web - Summer 2008: A million people mentioned this fine commentary on the current state of the web. Nice work.
Future of Media Summit 2008 | Future Exploration Network: The third annual Future of Media Summit will be held simultaneously in Silicon Valley on 14 July and Sydney on 15 July. Why was I not told about this? OK, time to scam…
TuneRanger | Acertant: A tool to synchronise, copy or merge multiple iTunes libraries and iPods over the network. Available for both OS X and Windows. US$29, with 30-day free trial.
Mercury Messenger: Client software for MSN Messenger written in Java and runnable on OS X, Windows and Linux. Allows you to use the Mac's built-in iSight camera for video chats, unlike Microsoft's own software.
Scrivener | Literature and Latte: Word processors are for processing words. Like processed cheese. If you CREATE words, then you need a writing tool. Scrivener is just that, for OS X only.
iPhone in Australia - now for the bad news | Web Directions: A comprehensive analysis of the available data plans to support iPhone in Australia. Recommends NOT getting an iPhone yet to force carriers to lift their game.

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Impromptu episode 5.2

Stilgherrian — Tue, 24 Jun 2008 14:00:32 +0000

I just did a quick Stilgherrian Live Alpha (episode 5.2) from my hotel room in Canberra. The recording stopped after about 10 minutes, so it’s in two parts called, oddly enough, part 1 and part 2. Topics covered include the Politics & Technology Forum, Internet and telephone coverage along the Hume Highway, and what happened to my beard.

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It even works from a moving taxi!

Stilgherrian — Wed, 21 Nov 2007 13:26:26 +0000

Last night I managed to publish to the Internet while trapped in a stairwell and from a moving train. Tonight I can prove that it also works while travelling at high speed in a moving car.

It’s the same workflow as before — Nokia N80 camera phone, Bluetooth image to PowerBook, then use the phone’s data link to publish back via WordPress. But it’s still fairly clunky because it’s hard to type in a moving car in the dark, and I haven’t set up any actions in Photoshop so everything has to be done manually.

And I hate to think what this is costing me!

So, what do I do for my next challenge? Any suggestions?

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The Stairway to Freedom!

Stilgherrian — Tue, 20 Nov 2007 12:43:45 +0000

As much as one stairway can symbolise imprisonment, another one at Gordon railway station (pictured) is a symbol of Freedom. It’s deserted, but I know there’ll soon be a late-night train taking me somewhere that dinner can be found. Huzzah!

Yes, I really was trapped alone in an office building, with deadlocking doors at the top and the bottom of the stairwell. One of the tenants is Westpac bank, so everything is solid. And I’d already phoned the client’s people but bounced to voicemail each time. I was looking forward to a long night on the stairs. Not.

And yes, I really did post to my website from The Stairway of Imprisonment.

My PowerBook has a battery. It talks Bluetooth to my Nokia N80 phone, and uses the phone’s 3G data link through Vodafone to teh Internetz. I used the N80’s camera to take the photo, and Bluetooth’d it back to the PowerBook for a quick and dirty bit of Photoshop. The photo transfer happened without disturbing the data link too! Impressed.

Luckily, while I was doing all that one of the client’s staff phoned back. I could take the call while still online, too. Hi, Loraine! She only lives 15 minutes of late-night driving from the office, so I was freed soon enough. And right now I’m on a train back to the City. Indeed, I’m posting this story precisely as I cross the Sydney Harbour Bridge!

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A Crikey-led traffic burst

Stilgherrian — Sun, 24 Jun 2007 04:25:27 +0000

Writing for Crikey this week triggered an interesting burst of activity.

Website traffic doubled for a couple of days.
I was blogged about by Tim Dunlop over in Murdochland.
People from my past emerged from the woodwork — including Keith Conlon, the man who first taught me broadcasting.

Weird coincidences upped the traffic too:

Interest in Australia’s new ambassador to Italy, Amanda Vanstone, led more than 400 people to read my posting about Boost juice bars.
200 people looking for live TV coverage of the space shuttle landing found my post about the previous shuttle touchdown.

But I’m still getting plenty of folks looking for those goddam Steve Irwin jokes , or discovering how to spell Vodafone.

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Good old unreliable Telstra

Stilgherrian — Thu, 19 Apr 2007 20:36:36 +0000

Last Wednesday 11 April, a Telstra chap called to discuss my telephone account. I happened to be at a client’s office so couldn’t talk, but told him Friday would be good to call because I’d be at my desk all day. That was last Friday. He hasn’t called. Which is a shame. Because I was wanting to tell him that Telstra’s crappy service and support was why I’d already moved my mobile phone to Vodafone and I’ll be moving my landlines away from Telstra as soon as I’d figured out how to do that and retain my phone numbers.

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A flawed 3G Wonderland

Stilgherrian — Wed, 18 Oct 2006 15:55:47 +0000

OK folks, an update on my continuing saga to join the wonderful Digital 3G Wonderland… now that I’ve overcome my indecision about network choice, my fears about the Nokia N80’s battery life, my frustration with poorly-chosen web addresses and the annoyance at Vodafone’s crappy telephone etiquette.

I have finally bought a Nokia N80 outright, and plugged it into Vodafone’s network. Here’s my thoughts so far — after a couple bottles of sauvignon blanc over dinner and a random play with the technology.

* I am very happy with the friendly service of Computer World, where I bought the phone.
* I am thoroughly pissed off that — despite being bought from an independent vendor — the N80 is pre-loaded with Telstra BigPond settings. Now I’m spending two hours removing the BigPond configuration and connecting it back to Vodafone. Not pleased. Even the “Music” button takes me to BigPond Music!
* The case feels a little flimsy — will this phone cope with day-to-day wear and tear?
* The high-resolution screen is very nice.

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What Comms? Part 3: Arrrrrrrrrgghhh!

Stilgherrian — Thu, 28 Sep 2006 03:02:29 +0000

Vodafone, if you want customers, why hang up on them? That’s just rude. Are you trying to drive me back to Telstra? Your robot-like email I could live with, that’s just the usual big-business robot-like thing. But why be rude?

I was going to buy a Nokia N80 and connect it to Vodafone. But Vodafone don’t sell the N80. I can buy one from Crazy John’s, but it’d be pre-loaded with Telstra stuff. I can buy one from Allphones, but theirs are pre-loaded with Optus. I can get one from Telstra — but the whole point of this exercise is to move away from Telstra.

So I decided to call Vodafone on their “Customer Care” number, 1300 650 410.

Hi and welcome to Vodafone. So that we can get your details ready, please enter your Vodafone mobile number, or if you’re not yet a Vodafone customer, just press 1.

I press 1.

Alright, for info on how to join Vodafone from a Vodafone store, press 1. If you’ve found a phone…

What do you mean, “found a phone”? As in “lost and found”? Dunno, better listen.

… press 2. Or to receive instructions on how to unlock your mobile, press 3.

OK, I press 1.

Good choice! Vodafone offers a wide range of multimedia-enriched products and services to suit your needs. To organize a demonstration and assist with your choice, call your nearest Vodafone store on 132 616.

And then they hang up.

WTF?

Without even a “goodbye”, before I’ve even realised there was a phone number I should’ve been listening to, the line goes dead.

Vodafone, you’re a telephone company. Why not just transfer me to the nearest store?

This is ridiculous. Getting into this 3G Wonderland is far, far more difficult that it needs to be. To be continued…