Category: Internet

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Removing the “www” sub-domain in Apache

The consensus is clear. You don’t like websites that force you to use the “www” sub-domain, making everyone type www.example.com rather than just example.com. So how do you fix it? With Apache, the world’s most popular web server software, it’s easy.

There’s three things to do.

  1. Make sure you have DNS entries to provide an IP address for both the domain example.com itself and the www sub-domain.
  2. Make sure you have Apache configured to serve out your website to both of those domains.
  3. (Optional) Add a URL re-writing rule so that whichever way users type the website address, their browser will always display your preferred default, with or without the www.

Continue reading “Removing the “www” sub-domain in Apache”

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Requiring the “www” sub-domain in 2011? Really?

I’m currently researching some websites for a story I’m writing, and I’m amazed that one of the sites requires you to specify the “www” sub-domain or it just won’t work. “WTF? It’s 2011,” I thought. But am I wrong?

I decided to ask on Twitter. “How would you describe a business whose website demands that you use the ‘www’ sub-domain or it won’t work?” Here’s the first responses I got.

Ignorant. Fucking idiots. Sub Standard? Lame. Misconfigured. My work place *sigh* Partying like it was 1999. In need of some DNS sysadmining? Antiquated. One that doesn’t know how to configure their services properly. Pedantic. Woefully Witless Website? DNS-illiterate? Paying for poor advice, choosing inadequate consultants. One that needs help addressing user behaviour.

Well that seems fairly clear…

I had to stop looking after that, my question generated far more responses that I’d expected and the consensus was obvious pretty damn fast.

One person described it as a cPanel-based business, but I disagree. I use the cPanel web hosting control panel at Prussia.Net, and by default it sets up websites to work both with and without the “www”.

Another said he was about to go on a rant about bom.gov.au but they’ve finally fixed it. As has Australia Post at austpost.com.au.

Are there any particularly annoying examples of this phenomenon?

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Weekly Wrap 50

A weekly summary of what I’ve been doing elsewhere on the internets. This week was mostly about the AusCERT information security conference on the Gold Coast, although a few things relating to the previous week dribbled through.

Podcasts

  • Patch Monday episode 88, “Social business + cloud != revolution”, based on material recorded at NetSuite’s SuiteWorld conference the previous week.

Articles

What a lot of articles we have this week! I was covering AusCERT as part of the ZDNet Australia team, and the Technology Spectator article was actually written the week before. There’ll be more AusCERT articles next week.

Media Appearances

  • I was asked to do a bit of trickery before Bennett Arron’s keynote at AusCERT. It didn’t go quite as planned. When Munir Kotadia produced the Day 1 Highlights video, he made sure that no-one forgot.

Corporate Largesse

  • I travelled to the Gold Coast for the AusCERT Conference on information security. My air fares, accommodation and breakfast were covered by CBS Interactive, ZDNet Australia’s parent company, as is normal for freelancers so that doesn’t count as largesse. AusCERT provided free conference entry, as is normal for any media attending, and that included meals and drinks at the social events. In the goodie bag was: webroot Personal Security and Mobile Security for Android from, erm, webroot; notebooks from webroot and Juniper Networks; PostIt-style thingies from Symantec; pens from RSM Bird Cameron, Citrix, Netgear and M86 Security; a Rubik’s Cube from WatchGuard; 3D glasses from SecurityLab; a yoyo from McAfee; and, via a voucher, an AusCERT conference t-shirt. I’ll have more to say about this later. I was also given a t-shirt by Sophos and a stubbie holder from Splunk.

Elsewhere

Most of my day-to-day observations are on my high-volume Twitter stream, and random photos and other observations turn up on my Posterous stream. The photos also appear on Flickr, where I eventually add geolocation data and tags.

[Photo: Sunrise over the Pacific, Surfer’s Paradise, taken from my room at the Crowne Plaza Hotel in 17 May. I didn’t really bother trying to take a good photo, it’s just a snapshot from my phone. Sometimes I wonder why I bother.]

[Update 3 May 2013: Edited to fix broken link to Patch Monday podcast.]

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PayPal’s incompetent compliance arsehattery

You really have to wonder about PayPal. Every day they seamlessly process a squillion pissy little transactions from countless innumerate trailer-trash. Nice work. Then they ruin their reputation with Kafkaesque requests and oddly incompetent “service”. Like now.

“We need your help resolving an issue with your PayPal account,” they emailed me on 9 May. “We need a little more information regarding your organisation, since your PayPal account is registered as a charity or non-profit.” Huh?

As Gary Stark tweeted just now, “You, a non-profit? While that might not be your intention, it’s probably just about right.” That’s true enough. But I’m certainly not a charity or non-profit, I’m certainly not tax-exempt, and I’ve never claimed to be. I’m not even an “organisation”. And have never claimed to be.

By “a little more information” PayPal means photo ID, another document showing my address, a bank statement linking me to my bank account, confirmation that I’m not not a “politically exposed person”, and “organisation and payment information”, whatever that might be. But I’ve been travelling for the last fortnight and I’m not carrying all this stuff.

They’re also asking for one item I’m going to have trouble with. Proof of my tax-exempt status. For no such thing exists. As Leslie Nassar tweeted, “If you can’t prove you’re not who you’re not saying you aren’t, then no Internet Money for you.”

Back on 10 May I emailed service@paypal.com.au to ask why all this was happening. I told them that I’m an individual doing business as a sole trader, and have never claimed to be anything different. I received no response. Typical. My PayPal account is now “limited”. Which means frozen.

This morning I’ve contacted PayPal’s compliance team by both email and fax.

You are asking me to prove my tax-exempt charitable or non-profit status. Why? I am not tax-exempt, non-profit or charitable, and have never claimed to be. Never. An email to service@paypal.com.au on this matter dated 10 May went unanswered. Why? Your demand for proof of tax-exempt status does not include the option “But I am not!” Why? I do expect written answers to these “Why?” questions.

I’ll let you know what happens next. Meanwhile, do feel free to vent your own frustration at PayPal in the comments. I daresay I’m not alone here.

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Press conference with Det Supt Brian Hay

Here is the full audio recording of the press conference held this morning by Detective Superintendent Brian Hay, head of the Fraud and Corporate Crime Group of the Queensland Police Service in relation to the arrest of Fairfax journalist Ben Grubb.

Podcast: Play in new window | Download (Duration: 25:24 — 16.7MB)

For background, here are the related ZDNet Australia stories, and I’ll post further linkage when I have the time. That’ll include a fairly full collection of media stories.

Note that the Facebook hack was not demonstrated at the AusCERT Conference but the Security BSides Australia conference. There’s a few more misconceptions in some of the media reportage, but I’ll do another post about them I figure.

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Weekly Wrap 49

A weekly summary of what I’ve been doing elsewhere on the internets. This week was all about San Francisco — but I arrived back in Sydney this morning and now I’m on the Gold Coast for the AusCERT Conference on information security.

Podcasts

  • Patch Monday episode 87, “P2P production transforming business”, an interview with Belgian theorist Michael Bauwens, founder of the P2P Foundation.
  • The 9pm Edict episode 13, which is something some people seem to glad to see again. Well there you go. I’ll see what I can do about making it a bit more frequent.

Articles

Media Appearances

Corporate Largesse

  • I was a guest of NetSuite for their SuiteWorld event in San Francisco. Their largesse included a return flight to San Francisco; a limousine to and from San Francisco airport; four nights of accommodation at the Marriott Marquis; a cocktail party one night, dinner at Larry Ellison’s house the next catered by celebrity chef and top US restaurateur for 2011 Michael Mina, and then the gala dinner at City View at the Metreon followed by more cocktails at the Marriott; breakfast and lunch each day; a Flip Video camera 4GB, which I’m giving to a friend; the books Engage! by Brian Solis and CRM at the Speed of Light by Paul Greenberg; NOD32 Antivirus 4 software from ESET; chocolates by Romanicos Chocolate and TCHO; $40 of Starbucks vouchers; energy drink mixes from EnergyFirst; a beverage shaker container thing; mints and a notepad by Ecoswag; a 40%-off discount voucher for Mountain Khakis; and a t-shirt. Some of these items were probably provided by NetSuite’s customers. This amount of stuff is fairly typical for events like this.
  • While as a journalist I have free entry to the AusCERT Conference and will doubtless be fed and watered most adequately, my air fares and accommodation are being covered by CBS Interactive, ZDNet Australia’s parent company.

Elsewhere

Most of my day-to-day observations are on my high-volume Twitter stream, and random photos and other observations turn up on my Posterous stream. The photos also appear on Flickr, where I eventually add geolocation data and tags.

[Photo: The view from Larry Ellison’s house in San Francisco overlooking what I think is the Presidio district and out across the bay to Alcatraz. Ellison founded Oracle, and he’s now the fifth richest person in the world,with a personal wealth of $39.5 billion.]