Talking #optuswrongtime on ABC 891 Adelaide

ABC logoApparently South Australia had an #optuswrongtime incident today, when some customers’ devices showed the wrong time, causing chaos for them.

The same sort of thing happened in Queensland in January — that’s when the hashtag was invented — and just like then, the official explanation was less than forthcoming.

An overnight maintenance upgrade of our 4G Plus mobile network caused some Optus customers’ devices in South Australia and the Northern Territory to switch to a different time zone earlier this morning. The Optus 3G network was unaffected.

Optus technicians resolved the issue with a fix that set clocks to the correct time zone.

Customers were also able to resolve the issue in a number of ways, including:

  • Turning flight mode on and off
  • Turning automatic clock settings off and on
  • Turning their device off and on.

We apologise to our customers for any inconvenience.

I spoke about the incident this afternoon on ABC 891 Adelaide with Sonya Feldhoff.

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The audio is ©2015 Australian Broadcasting Corporation.

Talking #optuswrongtime on ABC Gold Coast

ABC logoNo sooner had I spoken about #optuswrongtime on ABC Radio’s AM than I got a call from ABC Gold Coast to expand upon my comments.

So a little after 0830 AEDT on Wednesday morning, or 0730 AEST in Queensland, I spoke with Trevor Jackson and presented my two theories for what might have happened. One was that some new cell towers were switched on overnight in the 700MHz band, which Optus had recently been given permission to do, and they were set to the wrong time zone. The other was that a security update for the network time protocol (NTP) server had been pushed out, and somehow that was configured incorrectly.

We still don’t know the correct answer.

Also, under the influence of a certain Canadian, I managed to sneak in a mention of the secret code word.

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The audio is ©2015 Australian Broadcasting Corporation.

Talking #optuswrongtime on ABC Radio’s “AM”

ABC logoOn Wednesday morning, smartphone users on the Optus network in Queensland were running an hour early. Why? The ABC’s Will Ockenden decided to find out for the national current affairs program AM, and apparently that involved taking to me.

Presenter Ashley Hall introduced the story like this:

Queenslanders have long resisted embracing daylight saving time, leading to split time zones down Australia’s east coast for large chunks of the year.

But this morning many from the Sunshine State were given a taste of what it would be like after the Optus mobile phone network automatically updated phones to Sydney time.

Here’s the story as broadcast.

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The audio is ©2015 Australian Broadcasting Corporation. The audio is being served directly from the ABC website, where you can also read a transcript.

Update 1300 AEDT: I just noticed that my comments were quoted by Yahoo!7 News and the Sunshine Coast Daily, and even translated into Chinese for Radio Australia and translated into Dutch for Metronieuws. It all connects up.