Every time I read 37signals’ blog, I find something of value. Today they tell me about a Finnish researcher in human communication, Osmo Wiio, and his Murphy-like laws of communication.
- If communication can fail, it will.
- If a message can be understood in different ways, it will be understood in just that way which does the most harm.
- There is always somebody who knows better than you what you meant by your message.
- The more communication there is, the more difficult it is for communication to succeed.
After that, you may want to read more about Osmo Wiio.