Communication usually fails, except by accident

Every time I read 37signals’ blog, I find something of value. Today they tell me about a Finnish researcher in human communication, Osmo Wiio, and his Murphy-like laws of communication.

  • If communication can fail, it will.
  • If a message can be understood in different ways, it will be understood in just that way which does the most harm.
  • There is always somebody who knows better than you what you meant by your message.
  • The more communication there is, the more difficult it is for communication to succeed.

After that, you may want to read more about Osmo Wiio.