Apparently South Australia had an #optuswrongtime incident today, when some customers’ devices showed the wrong time, causing chaos for them.
The same sort of thing happened in Queensland in January — that’s when the hashtag was invented — and just like then, the official explanation was less than forthcoming.
An overnight maintenance upgrade of our 4G Plus mobile network caused some Optus customersâ€™ devices in South Australia and the Northern Territory to switch to a different time zone earlier this morning. The Optus 3G network was unaffected.
Optus technicians resolved the issue with a fix that set clocks to the correct time zone.
Customers were also able to resolve the issue in a number of ways, including:
- Turning flight mode on and off
- Turning automatic clock settings off and on
- Turning their device off and on.
We apologise to our customers for any inconvenience.
I spoke about the incident this afternoon on ABC 891 Adelaide with Sonya Feldhoff.
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