Month: May 2011

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PayPal’s incompetent compliance arsehattery

You really have to wonder about PayPal. Every day they seamlessly process a squillion pissy little transactions from countless innumerate trailer-trash. Nice work. Then they ruin their reputation with Kafkaesque requests and oddly incompetent “service”. Like now.

“We need your help resolving an issue with your PayPal account,” they emailed me on 9 May. “We need a little more information regarding your organisation, since your PayPal account is registered as a charity or non-profit.” Huh?

As Gary Stark tweeted just now, “You, a non-profit? While that might not be your intention, it’s probably just about right.” That’s true enough. But I’m certainly not a charity or non-profit, I’m certainly not tax-exempt, and I’ve never claimed to be. I’m not even an “organisation”. And have never claimed to be.

By “a little more information” PayPal means photo ID, another document showing my address, a bank statement linking me to my bank account, confirmation that I’m not not a “politically exposed person”, and “organisation and payment information”, whatever that might be. But I’ve been travelling for the last fortnight and I’m not carrying all this stuff.

They’re also asking for one item I’m going to have trouble with. Proof of my tax-exempt status. For no such thing exists. As Leslie Nassar tweeted, “If you can’t prove you’re not who you’re not saying you aren’t, then no Internet Money for you.”

Back on 10 May I emailed service@paypal.com.au to ask why all this was happening. I told them that I’m an individual doing business as a sole trader, and have never claimed to be anything different. I received no response. Typical. My PayPal account is now “limited”. Which means frozen.

This morning I’ve contacted PayPal’s compliance team by both email and fax.

You are asking me to prove my tax-exempt charitable or non-profit status. Why? I am not tax-exempt, non-profit or charitable, and have never claimed to be. Never. An email to service@paypal.com.au on this matter dated 10 May went unanswered. Why? Your demand for proof of tax-exempt status does not include the option “But I am not!” Why? I do expect written answers to these “Why?” questions.

I’ll let you know what happens next. Meanwhile, do feel free to vent your own frustration at PayPal in the comments. I daresay I’m not alone here.

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Press conference with Det Supt Brian Hay

Here is the full audio recording of the press conference held this morning by Detective Superintendent Brian Hay, head of the Fraud and Corporate Crime Group of the Queensland Police Service in relation to the arrest of Fairfax journalist Ben Grubb.

Podcast: Play in new window | Download (Duration: 25:24 — 16.7MB)

For background, here are the related ZDNet Australia stories, and I’ll post further linkage when I have the time. That’ll include a fairly full collection of media stories.

Note that the Facebook hack was not demonstrated at the AusCERT Conference but the Security BSides Australia conference. There’s a few more misconceptions in some of the media reportage, but I’ll do another post about them I figure.

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Weekly Wrap 49

A weekly summary of what I’ve been doing elsewhere on the internets. This week was all about San Francisco — but I arrived back in Sydney this morning and now I’m on the Gold Coast for the AusCERT Conference on information security.

Podcasts

  • Patch Monday episode 87, “P2P production transforming business”, an interview with Belgian theorist Michael Bauwens, founder of the P2P Foundation.
  • The 9pm Edict episode 13, which is something some people seem to glad to see again. Well there you go. I’ll see what I can do about making it a bit more frequent.

Articles

Media Appearances

Corporate Largesse

  • I was a guest of NetSuite for their SuiteWorld event in San Francisco. Their largesse included a return flight to San Francisco; a limousine to and from San Francisco airport; four nights of accommodation at the Marriott Marquis; a cocktail party one night, dinner at Larry Ellison’s house the next catered by celebrity chef and top US restaurateur for 2011 Michael Mina, and then the gala dinner at City View at the Metreon followed by more cocktails at the Marriott; breakfast and lunch each day; a Flip Video camera 4GB, which I’m giving to a friend; the books Engage! by Brian Solis and CRM at the Speed of Light by Paul Greenberg; NOD32 Antivirus 4 software from ESET; chocolates by Romanicos Chocolate and TCHO; $40 of Starbucks vouchers; energy drink mixes from EnergyFirst; a beverage shaker container thing; mints and a notepad by Ecoswag; a 40%-off discount voucher for Mountain Khakis; and a t-shirt. Some of these items were probably provided by NetSuite’s customers. This amount of stuff is fairly typical for events like this.
  • While as a journalist I have free entry to the AusCERT Conference and will doubtless be fed and watered most adequately, my air fares and accommodation are being covered by CBS Interactive, ZDNet Australia’s parent company.

Elsewhere

Most of my day-to-day observations are on my high-volume Twitter stream, and random photos and other observations turn up on my Posterous stream. The photos also appear on Flickr, where I eventually add geolocation data and tags.

[Photo: The view from Larry Ellison’s house in San Francisco overlooking what I think is the Presidio district and out across the bay to Alcatraz. Ellison founded Oracle, and he’s now the fifth richest person in the world,with a personal wealth of $39.5 billion.]

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The 9pm Edict #13

The 9pm EdictWestpac forgets that banks are meant to be about trust, and just bullshits us during a major outage. Sony too. Snake-oil salesfolk tell us gamification will solve all our needs. Bugger the morals. And idiots imagine that Twitter is like CNN, somehow.

Yes The 9pm Edict podcast has returned after an hiatus of nine months. Just like pregnancy. But let’s not go there. Where I do go is gamification, and I refer to the video Gamifying Education and my op-ed at Technology Spectator.

You can listen below. But if you want all of the episodes, now and in the future, subscribe to the podcast feed, or even subscribe automatically in iTunes.

Podcast: Play in new window | Download (Duration: 12:38 — 4.3MB)

If you’d like to comment on this episode, please add your comment below, or Skype to stilgherrian or phone Sydney +61 2 8011 3733.

[Credits: The 9pm Edict theme by mansardian, Edict fanfare by neonaeon, all from The Freesound Project. Photograph of Stilgherrian taken 29 March 2009 by misswired, used by permission.]

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Weekly Wrap 48

A weekly summary of what I’ve been doing elsewhere on the internets. This week was very much a calm — sort of — before the storm.

Podcasts

  • Patch Monday episode 86, “Apple: Big Brother or just misunderstood?”. When news broke that Apple’s iOS-based devices were logging location-based information, the media went wild. I speak with information security engineer Alex Levinson from Katana Forensics and Professor Roger Clarke, chair of the Australian Privacy Foundation.

Articles

  • APF urges criminal penalties for smartphone privacy breaches, for ZDNet Australia, based on Professor Clarke’s comments on Patch Monday.
  • Gamification: Hot, new, unethical? for the new site Technology Spectator. I’ll say it straight up: the mindset behind the gamification trend disgusts me. And, despite what the first two commenters on that op-ed imagine, it’s not because I haven’t heard or read enough about it. The more I hear and read from gamification’s buzzword-addled cheer squad the more disgusted I become.

Media Appearances

  • On Monday I spoke with Perth radio RTRfm about the Sony PlayStation Network hack.
  • On Friday I spoke with Kate O’Toole on ABC 105.7 Darwin about the surge of spam and malware following the killing of Osama bin Laden.

I haven’t posted the audio files of those radio interviews, even though I have them. Should I? Part of me says I should do so, because it helps create a proper archive of what I do. But another part of me reckons that radio in particular is ephemeral, and that my conversations about these issues really haven’t added much new to the vast global pool of media on these subjects. What do you think?

Corporate Largesse

None. But that will seriously change next week. Stand by.

Elsewhere

Most of my day-to-day observations are on my high-volume Twitter stream, and random photos and other observations turn up on my Posterous stream. The photos also appear on Flickr, where I eventually add geolocation data and tags.

[Photo: Victory is mine! The view from the dining table at Wattle Cottage, one of the Bunjaree Cottages where I’ve been living off and on for the last three months. The title is because this was the last in a sequence of photos documenting my battle with the forces of natural gas. I guess you had to be there…]