Category: Business

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Common Ground run by a dangerous cult?

I always used to enjoy the wholesome food from the Common Ground Café at Sydney’s Royal Easter Show, the Newtown Festival and other events. There’s now a bad taste in my mouth now that I’ve discovered they’re owned by an isolationist cult with abusive child-discipline practices.

A former member says workers aren’t paid and there’s no workers compensation or insurance.

[Update 25 April 2012: I’m closing comments on this post now, for the reasons given in the final comment. If you want to tell me anything more about Twelve Tribes or Common Ground Cafe, please email me.]

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There ain’t no shortcuts to professionally-managed IT

Prussia.Net logo

My business Prussia.Net always has clients who resist any long-term IT planning. While researching potential suppliers to handle our increasing workload, I stumbled across the best explanation I’ve ever seen for how the process should work.

Many SOHO and very small business seem to have no plan for their IT at all. Most, actually. They just call for help when something breaks, and only replace computers and other equipment when it’s completely dead. They complain that their computers are slow or unreliable, and yet resist spending anything on preventative maintenance or minor upgrades which could deliver substantial improvements.

Zern Liew and I have discussed the causes of this before. However the two key elements are, I think, a lack of understanding of IT issues and the perception that doing things professionally will be expensive.

Last year Australian IT services company First Focus‘s website presented a 3-phase model for developing professionally-managed IT. They removed it when they renovated the site, which I think was a mistake. But here it is anyway, thanks to The Wayback Machine…

Continue reading “There ain’t no shortcuts to professionally-managed IT”

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Never rely on people

Never rely on people to point out the glitches. I’ve just printed one of my business’ invoices for the first time in ages — hey, I do everything on screen — and noticed that the template is still tagged with “Holiday Arrangements 2007-08”. In 2.5 months, no-one has mentioned it. Then again, I’m hardly surprised. Energy Australia tells me that street lights stay broken for months because no-one tells them — even though they can usually fix them promptly.

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Throwing new tools at the communication problem

If you think some fancy new communications tool will solve your problems, think again. According to one commenter at 43 Folders, “Reality was that the same bad habits were then applied to the new tool just like the old tools. And soon the new tool was just as cumbersome and inefficient as the old ones.” I’ll come back to this post next week, because some good lessons are accumulating — and it relates directly to some work I’m doing with clients.

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Jason Calacanis and the Evil Cult of the Internet Start-up

[Note: This article is a follow-up to How do you treat your staff? Like 37signals, or like this prick?, written after that piece received a lot of attention. But my views are more complex than simple Good vs Evil, as a look through all Calacanis-related posts will show.]

I’m still chuckling at the seriousness with which some people treat getting onto Techmeme. It’s true, I keep stopping typing to giggle. It’s embarrassing.

I’d never visited Techmeme until this weekend. Even then it was only because someone told me I’d blipped up there. It’s just another feed of what someone thinks is “important” in infotech, yeah? Who cares. It’s not as if it’s Reuters or BBC News.

It’s just more geeks telling geeks what geeks think other geeks should think about stuff that geeks think about.

Photograph of Jason Calacanis

But Jason Calacanis cares.

Jason Calacanis must care very deeply because he “joked” about it on this website, and over at TechCrunch he “joked” about getting pageviews. His fan club speculates that Duncan Riley and me and others are only attacking him to generate our own web traffic. Well, I can’t speak for Duncan, but no, I couldn’t care less about website traffic — especially the low-grade drive-by flamers that usually wash up here after being mentioned on high-traffic fan sites. That’s not why I’m here.

I’m attacking Calacanis because I reckon the business style he describes, the one championed by his defenders, is rotten to the very core.

But first, let’s talk about religion…

Continue reading “Jason Calacanis and the Evil Cult of the Internet Start-up”

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Bigger isn’t always better

In the context of our on-going argument, it’s refreshing to stumble across the observation that bigger isn’t always better for business. “Americans think big. This has helped make them the most powerful nation on Earth, but bigger is not always better, either for our bodies or, I suggest, for our organizations. If I were to visit a symphony orchestra and ask them about their growth plans for the future, how would they respond? They would talk about their plans to extend their repertoire and to bring their work to new audiences, not about increasing the number of violinists… Why does almost every business that I know seek to grow in size, year after year, in fact, as if there were no limit? Why can’t they be content with doing more with less?” (Hat-tip to Signal vs Noise.)