Dell’s useless customer “service”

[Update: This problem has since been resolved. Please also read How Dell fixed my monitor order for the full story.]

Dell logo

Dell, I’m not happy with you. I’m not happy with you at all. Your incompetent customer service has screwed up the timelines for an important project for a new client, yet your blind, stupid corporate machine blunders on like a brain-damaged slug.

If you read my Twitter stream yesterday you can probably skip this post. However I will document this little disaster because I’m still waiting for Dell to provide the promised explanation and I’ll point their people in this direction. I have specific questions at the end.

In brief, though, it was a customer “service” disaster. I’ll continue to recommend Hewlett Packard’s well-engineered computers and excellent service to my clients.

Continue reading “Dell’s useless customer “service””