Note to Harvey Norman

Dear Harvey Norman: When you sell someone a new computer and tell them that “everything’s on there”, please explain that you’ve only dumped a copy of their old hard drive onto it, and that it’s still a few hours’ work to download and install software, put data in the right place and generally configure things. You might also like to explain that the “student and teacher” editions of Microsoft Office you’re trying to push aren’t actually able to be used by people running a commercial business.