An open letter to MYOB

Today I received a letter talking about upgrading to “the latest version” of the MYOB AccountEdge accounting software — but nowhere did it mention a version number. So I looked on the website under AccountEdge — but once again, nowhere could I find a mention of version numbers.

Since the version number of software is a key piece of data, why is is missing from all the promotional material?

Leaving out the version number was either deliberate or a mistake — logically there’s no other option. If it was a mistake, that’s just incompetence. If it was deliberate, the intention can only be to confuse or mislead — either encouraging people to call and get the hard-sell, or to spend money on upgrades they don’t need — and that’s despicable.

Which is it?

[As an aside, roughly 18 months ago an MYOB salesperson called, trying to convince me to purchase MYOB extended cover. He was extremely aggressive, to the point where I eventually said, “This is now the third time I’m telling you that I’ve already made my decision not to purchase extended cover, I am now angry.” I have become less and less impressed with MYOB over time.]

Autumn Cleaning

Today’s horoscope from Astrology.com is strangely relevant:

It’s time to do some downsizing when it comes to your personal and professional life. Take control and strip away the non-essentials. How can you start fresh if your mental and physical space is cluttered with the past?

Supposedly an eclipse, like the lunar eclipse we had yesterday, are times of radical change. And I do feel like a “fresh start” this morning. Odd. Maybe it’s just the gentle rain — which I always love.