An open letter to MYOB

Today I received a letter talking about upgrading to “the latest version” of the MYOB AccountEdge accounting software — but nowhere did it mention a version number. So I looked on the website under AccountEdge — but once again, nowhere could I find a mention of version numbers.

Since the version number of software is a key piece of data, why is is missing from all the promotional material?

Leaving out the version number was either deliberate or a mistake — logically there’s no other option. If it was a mistake, that’s just incompetence. If it was deliberate, the intention can only be to confuse or mislead — either encouraging people to call and get the hard-sell, or to spend money on upgrades they don’t need — and that’s despicable.

Which is it?

[As an aside, roughly 18 months ago an MYOB salesperson called, trying to convince me to purchase MYOB extended cover. He was extremely aggressive, to the point where I eventually said, “This is now the third time I’m telling you that I’ve already made my decision not to purchase extended cover, I am now angry.” I have become less and less impressed with MYOB over time.]

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6 comments

  1. zonkbaby’s avatar

    Actually, there is a third option… that the version number is there, just not in a prominent enough position for you to find immediately.

    Using the link you posted, select the “What’s New” option on the left. There it tells you that the current version of MYOB Account Edge is v6.

    So, it’s probably not a case of complete incompetance, just poor web design.

  2. Stilgherrian’s avatar

    Zonkbaby you’re quite right. Silly me, I was looking on the product’s own pages for information about the product! Who’d have thought? 🙂

    This raises another point though… Since MYOB know which version of the software I have, why are they sending me an offer to upgrade to the version I already use?

  3. zonkbaby’s avatar

    For the same reason why they send me invitations to become an MYOB Certified Consultant (I have been one for 6 yrs)

  4. Stilgherrian’s avatar

    Oh dear, we’re back to incompetence again, what a surprise.

  5. Stilgherrian’s avatar

    It’s now a week since I emailed MYOB. I wonder if they’ll ever respond.

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