Last Tuesday 10 September, there was a story in the Sydney Morning Herald — though not the website, as far as we could see — that talked about the kind of helpdesk automation robots that are replacing first-level support staff for the simple things.
This caught the attention of the folks at ABC 702 Sydney, and I ended up having this 7-minute conversation with Linda Mottram. Enjoy.
Podcast: Play in new window | Download (5.6MB)
The audio is of course Â©2013 Australian Broadcasting Corporation, archived here because it’s not archived anywhere else.