Australia Post’s lousy website

I’ve never been a fan of the Australia Post website, and not just because it’s pig ugly. In any website design, attention to detail is important — and every time I’ve used this site I’ve run into attention-to-detail problems.

My first annoyance with this site was just before Christmas. I needed to know when post offices would be closed over the holidays, and when the deadlines were for posting Christmas mail. I couldn’t find either piece of information.

Yesterday I was annoyed again.

I wanted to call my local post office to book a time for a passport interview. Yes, I’m finally getting a passport, and the quaint thing is you apply at a post office. So, rather than use the messy, advertising-filled White Pages I thought I’d get the number straight from the source.

Screenshot of Australia Post website fragment

And this is what you get (right): all the details for your local post office — but the general phone number for Australia Post.

That’s right, you can’t actually call your local post office to ask. You have to phone a call centre, navigate a silly IVR system and then wait in a queue.

Why on earth don’t they just give you the phone number?