Two podcasts on Telstra’s web monitoring ultragaffe

A couple weeks ago Telstra was caught monitoring the web browsing done by customers of its Next G mobile network and reporting them to an overseas company, Netsweeper. I’m writing more about this soon, so here’s some background so I can link to it.

Josh Taylor explained the story for ZDNet Australia, I did for Crikey, and of course there were others. In brief, though, Telstra told Netsweeper what URLs were being visited by Next G customers — in theory with any personally-identifiable information removed — so Netsweeper could discover new web content and classify it for the content filtering system they were developing for Telstra.

It’s a bit wrong. Telstra stopped the project quick smart. But some people, including me, reckon the situation is rather more serious.

Geoff Huston, chief scientist of regional internet registry Asia-Pacific Network Information Centre (APNIC), reckons it’s so far outside the law that law enforcement agencies should be getting involved. As a common-carrier telco, Telstra is in a privileged position. It shouldn’t be reporting anything about any aspect of digital communications to third parties, except as strictly required under law, just as it can’t do anything with analog phone calls.

Huston explained his views in a blog post, All Your Packets Belong to Us, and discussed it with me on this week’s Patch Monday podcast, Hands off our packets, it’s the law.

You can hear Telstra’s PR response on Phil Dobbie’s Twisted Wire podcast, Is your phone watching you?

(Neither of those podcasts are yet appearing in iTunes or other podcast application feeds. On Monday ZDNet Australia was merged into a new global content management system and the podcast feeds broke. I know the CBS Interactive technicians know it’s a problem, but I don’t have an ETA on when it might be fixed yet.)

On Tuesday, Whirlpool had what purported to be an internal Telstra memo from chief executive David Thodey, who seemed to agree that they’d very much crossed the line.

That’s why I want to remind everyone that privacy is not an aspiration at Telstra — it is an essential requirement and our license to operate.

Privacy at Telstra is everyone’s responsibility. We have to do better.

Now there’s some complicated issues in all this. I’ll be exploring them in the coming week. Meanwhile, do listen to those two podcasts and have a bit of a think.

Weekly Wrap 108: June lull not lulz

Here’s a quick wrap of my week from Monday 25 June to Sunday 1 July 2012, mostly so the media output is documented. I won’t bother with a photo for now.

Podcasts

None. Long story, which I’ve started writing a post about. Stay tuned.

Articles

Media Appearances

None.

Corporate Largesse

None. In the last week of the financial year everything goes very, very quiet.

The Week Ahead

With Bunjaree Cottages booked out for most of the school holidays, I’m lurking in a SEKRIT location in Sydney. Work plods along in the background. It’s nothing very exciting.

Elsewhere

Most of my day-to-day observations are on my high-volume Twitter stream, and random photos and other observations turn up on my Posterous stream (or they used to before my phone camera got a bit too scratched up) and via Instagram. The photos also appear on Flickr, where I eventually add geolocation data and tags. Yes, I should probably update this stock paragraph to match the current reality.

HTC Desire to OS X tethering via USB

[Update January 2011: Note the date on this post, and the fact that it refers to Android version 2.1 specifically. Android 2.2 features Wi-Fi and USB tethering as a standard feature. If you’re running that or later this article probably isn’t the droid you’re looking for.]

Here’s how to connect your HTC Desire (or perhaps any Android phone) to a Mac via a USB cable so that your computer can use the phone’s mobile broadband connection.

In my opinion, this sort of functionality should be built into the operating system, but I’ll save that rant for another day.

This uses the PdaNet for Android app, which costs USD 23.95 (currently on special at USD 18.95 for a limited time). However there’s a free trial which will suit my fellow reviewers in the Telstra HTC Desire Social Review. You can still use the app after the free trial is over, with the limitation that you can’t connect to secure sites.

Continue reading “HTC Desire to OS X tethering via USB”

Experiencing the Desire, part 1

I’m reviewing the HTC Desire smartphone as part of the Telstra HTC Desire Social Review program.

Telstra has given 25 people, including me, a free HTC Desire handset as well as a bunch of credit on their Next G mobile network to provide “a mix of opinions and perspectives” on this so-called “superphone”.

Before we received our phones, we were asked to explain our expectations of the Desire. “We will be interested to compare this to your thoughts after the review,” said Telstra.

Here’s what I said:

HTC Desire is a “superphone”, eh? It should therefore integrate quickly and reliably into my workflows, and have the grunt to last a long working day. I reckon it could replace my laptop for staying in touch, coordinating my business and gathering media when I’m away from my desk. Android‘s meant to be “open”, so it should let me do things the way I want. I should beat my current Nokia N96 in every way.

Us reviewers will be using the hashtag #telstradesire so you can find our tweets, and Telstra will lead our discussions through a series of posts at Ben Bevins’ blog starting on Wednesday.

I’ve only just started to use the Desire. But here’s my initial impressions, along with a bit more information about what I hope to be able to do.

Continue reading “Experiencing the Desire, part 1”

This ain’t no holiday!

Screenshot from Project TOTO video diary, with Gnaomi the topless gnome and Apollo the cat

People have been asking whether I’m excited about my trip to Africa. To be perfectly honest, I’m not.

Or at least not yet.

Project TOTO is still too abstract. There’s no firm dates, there’s no clear itinerary and, from a project management point of view, no clearly defined goals. Not because the project isn’t happening or doesn’t have support or isn’t being planned properly, but simply because that detailed conversation with ActionAid Australia about priorities has yet to take place.

That conversation is scheduled for this coming Friday 12 June.

Meanwhile, I’ve had many, many things on my mind. Most of them are completely unrelated to Project TOTO. But all of them have conspired to make the last three weeks extremely stressful indeed.

That’s one reason why my last video diary was back on 21 May. That’s a screenshot at the top of this post. I’m looking tired, eh? And I’ve been even more stressed since.

It’s time to catch up. So, even though this is the Queen’s Birthday holiday, here’s a rambling update. With some pictures.

Continue reading “This ain’t no holiday!”

Look, about that damn topless gnome…

“The greatest challenge to implementing social media within any organisation is the willingness for that organisation to accept the cultural change that will ultimately occur. And occur dramatically and at a rapid pace. Social media holds a mirror up to an organization from the external customers/clients/constituents that shows an authentic, and sometimes unexpected, face.”Nick Hodge

“I’d add that that face is almost always unexpected.”Mark Pesce (in private conversation)

Topless gnome Gnaomi, standing near the book The State of Africa by Martin Meredith, from the opening to Stilgherrian Live episode 48

Clearly I’m not going to get anything else written until I respond to The Gnome Situation. I’ve been reading the comments and mulling possible responses for days. It’s getting in the way of actual, productive work. So here we go.

No. I will not be removing Gnaomi from my desk.

Discussing an issue as important as rape through the proxy of an anthropomorphised piece of clay seems, to me, a poor tactic. Nor will I compromise the actual or perceived independence of my media output, no matter how worthy the cause.

There’ll probably be people at ActionAid who won’t like or understand that outcome, so here’s the long explanation…

Continue reading “Look, about that damn topless gnome…”