How Dell fixed my monitor order

Dell logo

Last week I posted a long, angry piece describing how Dell screwed up an important order. Well, important to me. Pissily tiny to them. Within hours I received a phone call from Winston Robins, Dell’s Purchase Experience Manager for Australia and New Zealand.

What immediately impressed me is that he’d actually read what I’d posted, here and on Twitter, and instead of glossing over the mistakes he seemed genuinely interested in finding out what went wrong.

The short version is that the monitors I’d ordered were delivered as quickly as possible after that, and Winston kept me informed of progress at all times. He acknowledged Dell’s mistakes, and said the staff responsible were “coached” — which is a nice little euphemism, eh?

So what went wrong?

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Links for 28 September 208 through 01 October 2008

Here are the web links I’ve found for 28 September 2008 through 01 October 2008, posted automatically and covered in badger fat.

Politics & Technology Forum videos & tweets

Until I get time to write my essay about last week’s Politics & Technology Forum in Canberra, you can relive it on your own.

Thanks to Microsoft’s Nick Hodge, you can view videos of Matt Bai’s keynote address, Panel 1 on Blogging, social networks, political movements and the media with Annabel Crabb, Peter Black and Mark Textor, and Panel 2 on Politics 2.0: information technology and the future of political campaigning with Joe Hockey, Senator Andrew Bartlett, Senator Kate Lundy and Antony Green.

You can also trawl back through the Twitter stream using Summize.com. There’s a lot of material, though, so unless you’re a complete political junkie and want to read through it while listening to the discussions you may want to wait for my essay.

[Disclosure: I was in Canberra as a guest of Microsoft.]

At Mobile Content World tomorrow

For my sins, I now have a media pass to the Mobile Content World Australasia conference at Sydney’s Star City Casino. I missed Day 1 today, but from the programme Day 2 will be more interesting from my perspective. Centrally-planned control-freak TV organisations and telcos try to control what’s on mobile phone screens. Fail. We control what’s on our screens, thank you very much! From one clueful attendee today, “Folks all seem like deers in the iPhone headlights.”