Month: July 2013

Posted on

Weekly Wrap 162: A dog, a pause, and an invisible cat

Sunday night in the village: click to embiggenMy week Monday 8 to Sunday 14 July 2013 was a continuation of my distinct slow-down, for reasons explained previously.

I still haven’t decided whether I’ll write about that any further. For now, I’ll just say that there’s been suitable initial progress on that front. Many thanks to the people — friends, colleagues and strangers alike — who’ve been in touch.

Meanwhile, as usual, here’s the media-related things I’ve done this week. Not that there were many.

Podcasts

None.

Articles

Media Appearances

Corporate Largesse

None. Well, there was some on offer, but I declined. I have heard rumour which suggest that I made the wrong decision.

The Week Ahead

The theme for the coming week is “assessment”. I’ll be be running through the various areas of my life to see where I’m up to, what issues I should perhaps address, and what the possibilities for the future might be. Personal stuff, including my health. Work, both media-related and otherwise. All sorts of stuff. I haven’t done that for a while. I’ve just been cruising along.

In between, I’ll be writing for Technology Spectator and ZDNet Australia, and perhaps some others. I’ll also post another episode of the Corrupted Nerds podcast, fix some problems with the website, and sketch out my ideas for making that a sustainable project.

On Thursday I’ll be down in Sydney for a medical appointment and lunch with a friend. Whether I’ll be staying in Sydney longer than that remains to be decided.

[Photo: Sunday night in the village, being the near-deserted Station Street, Wentworth Falls, earlier this evening.]

Posted on

Rydges’ daft website contact form

Rydges contact form: click to embiggenThis week’s award for daft user interaction design goes to Rydges, the chain of hotels and resorts, for their incredibly silly website contact form.

Web contact forms can sometimes be useful, I suppose, if a business receives a lot of standard enquiries, because they can capture the structured data and put it straight into the customer relationship management (CRM) system. But most of these forms just dump the form data into an unstructured email, and dump that into some poor soul’s inbox. Why not just publish an email address? Are your spam filters that shoddy?

But when contact forms have badly-worded multiple-choice options, ill-thought-out data validation code, or unworkably small data fields, they make things difficult for everyone — and this one’s got the lot.

According to Rydges, you must have a title, but it can only be “Mr”, “Mrs”, “Ms” or “Miss”, not “Dr” or “Rev” or anything else. Your name must consist of two words. Your phone number cannot start with the “+” that comes before the country code, odd for an international business, nor may it contain spaces. And the “Type of enquiry” drop-down has only two choices, “Business” or “General”.

Is a question about the hotel restaurant’s opening hours, for example, “Business” or “General”, I wonder?

But the pièce de résistance is that the body text is limited to just 200 characters. That’s about 30-odd words of standard English text. Good luck with that.

Posted on

Talking NSA and spying on The Project

Screenshot from The Project, 8 July 2013The revelation that the US National Security Agency (NSA) was engaged in such comprehensive spying of American citizens and their allies, some of it possibly unconstitutional, continues to make headlines.

The focus has not narrowed to the manhunt for Edward Snowden as I’d feared. Instead, there’s a steady stream of mainstream news stories as new details emerge — including my third appearance on Channel TEN’s The Project on Monday night.

On the previous two occasions, when I was talking about cyberwar and crimefighting smartphones respectively, I was chatting with the presenters. Since they’re in Melbourne, that involved sitting in front of a green screen and looking down the barrel of a camera as if it’s your best friend.

But this time my comments were to be included in a stand-alone “package”, as they’re called, along with comments from Fairfax journalist Philip Dorling and others. So a videographer came to my hotel room on Friday afternoon to shoot me at my desk, while the Melbourne-based journalist asked me questions via speakerphone — and I looked toward a yellow piece of paper that indicated where the journalist might have been standing had he actually been there.

Ah, the magic of television!

The video of the three-and-a-half minute segment, including comments fore and aft by the presenters, is over the fold.

Continue reading “Talking NSA and spying on The Project”

Posted on

Weekly Wrap 161: The black dog and the prodigal umbrella

Sydney Harbour, viewed through a dirty window in the AMP Tower: click to embiggenMy week Monday 1 to Sunday 7 July 2013 was another complicated one, as already explained. That’s why this post is very late, of course.

Once I’d gotten the bigger chunks of work out of the way, I pulled the pace back a bit — which I think you’ll agree was sensible.

I was also pleased to see the return of the prodigal umbrella. The excellent umbrella I was given by Verizon Business in Singapore had been left at a noodle bar months ago — but the owners remembered it and me. We were reunited last Wednesday. Also, pho was served.

Podcasts

None.

Articles

Media Appearances

  • On Friday, I was interviewed for a segment on Channel TEN’s The Project. However it didn’t air until Monday 8 July, so it’ll get its own blog post shortly, and be included in next week’s wrap.
  • On Sunday I was a guest on Reckoner episode three, as already explained.

Corporate Largesse

The Week Ahead

It’s almost over, so I’ll just mention that I’ll be writing for ZDNet Australia tomorrow, Friday, and I’ll be returning to the Blue Mountains on Sunday, probably.

[Photo: Sydney Harbour, viewed through a dirty window in the AMP Tower, photographed on 2 July 2013.]

Posted on

Talking many things on the Reckoner podcast

Reckoner podcast logo: click for original websiteOn Sunday I was a guest on the podcast Reckoner with hosts Peter Wells and James Croft, which has been badged Episode Three | Freedom Of Choice.

We spoke about the Australian Taxation Office’s clunky e-tax for Mac software; Choice encouraging people to bypass geo-blocking to get at the digital content they want; a chap called Mattrick moving from Microsoft to Zynga; Yves St Laurent CEO Paul Deneve joining Apple; Samsung buying Boxee; and Twitter client Falcon Pro for Android going free, but gaming Twitter’s user-token limits.

There’s links to all those things on the episode page. That’s three links to that page now, so you should click on one of them. Go on.

That said, here’s the audio right here, embedded in this page so it’ll also appear in my Conversation podcast feed.

Podcast: Play in new window | Download (Duration: 48:27 — 22.2MB)

The audio is Copyright ©2013 Reckoner.

Posted on

McLuhan’s aphorism rules at The Global Mail, alas

The Global Mail masthead“The medium is the message”, the sole phrase that seems to remembered of Marshall McLuhan’s work, certainly held true in Friday’s story at The Global Mail, Twitter Tackles Open Government.

The piece is a follow-up to an article published on Thursday, Why So Secretive?, by OpenAustralia founders Katherine Szuminska and Matthew Landauer — a stinging attack which alleges that Australia’s Department of Immigration and Citizenship (DIAC) is “unlawfully obstructing over 100 Freedom of Information (FOI) requests from the general public in an attempt to maintain secrecy”.

Friday’s article centres on a subsequent discussion on Twitter between DIAC national communications manager and “avid tweeter”, as The Global Mail quaintly describes him, Sandi Logan.

In 2013, isn’t it just a bit retro to draw attention to someone using Twitter a bit? Particularly when it’s their job to respond to public comment?

Anyway, here’s what I tried to post as a comment at The Global Mail just now, only to be told: “Your comment was unable to be posted at this time. We apologise for the inconvenience.”

The medium truly is the message. The first of Logan’s statements quoted in this story contains 68 words of substantive content, counting the URLs as one word each, and 48 of those are a direct quote from legislation.

Anywhere else this would be a “brief statement”, perhaps even a “terse statement” if the journalist was wanting to pre-judge Logan’s mood on the readers’ behalf — but I was once taught not to do that because it’s editorialising.

But because Logan’s words are spread across four tweets, it becomes a “flurry”. Really?

The Macquarie Dictionary gloss for “flurry”, skipping over the literal weather-related ones, is: “3. commotion; sudden excitement or confusion; nervous hurry.”

Logan’s entire conversation reads to me as a perfectly level-headed conversation with critics. Certainly his initial comment is one simple, coherent paragraph, spread across four tweets only because the limits of the medium demand it.

Now that I’m blogging this, I’ll add my usual gripe about the headline.

“Twitter Tackles Open Government”? No, the San Francisco-based company did no such thing. Nor did the abstract communications network that operates via their servers. People tackled a DIAC staffer. And as far as I can see, all but one of the people quoted was a journalist. The medium through which that happened is hardly relevant.

A handful of journalists and sprinkling of public policy advocates is hardly representative of Twitter users as a whole. If we analysed the level of Twitter discussion about DIAC that night, in comparison with the global firehose of tweets, I doubt that we’d even see a prostate-corked dribble.

Still, a more accurate headline, such as “A few journalists question a media adviser”, would detract somewhat from the “power to the people” theme.

The icing on the cake for me is that the article is about demands for DIAC to be more transparent, and that commenters at The Global Mail are advised that “you have a lot more credibility when you use your full name”, and yet it’s bylined… “By Staff”.

Goose, gander etc, folks.

[Disclosure: I know Katherine Szuminska and Matthew Landauer, and have had dinner and drinks with them on numerous occasions. For what it’s worth, I generally support their calls for more government transparency. Browsing through what I’ve written previously will soon reveal my attitude towards the government’s asylum-seeker policies.]