Category: Business

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eBay Australia making even fewer friends over forced PayPal

eBay Australia isn’t exactly making friends by requiring its sellers to use eBay-owned PayPal to receive their money. No more direct bank deposits, cheques, money orders or your own card merchant account. I’ve written about this twice for Crikey [1, 2], but today there’s more news: the Reserve Bank might weigh in against eBay.

Here’s how I first described the scenario:

Imagine that you’re Alice, proud owner of the new shoe shop at your local Westfield. Bob is buying a pair of brogues. As Bob opens his wallet, suddenly Frank Lowy appears. “There’s some terrible con-men around,” he intones gravely. “Let me handle that.” He grabs Bob’s cash and pockets a fiver. “I’ll give you the rest next Wednesday,” he says, and disappears.

Alice, understandably, is mightily pissed off.

Sellers on eBay have been mightily pissed off overnight too, because the world’s biggest online marketplace has just pulled the same stunt. From 21 May, all eBay sellers must offer PayPal as a payment method. And from 17 June — unless the buyer is physically collecting the item from you or for a few big-ticket categories like real estate and motor vehicles — they must pay you via PayPal.

Now as Alex Willemyns pointed out, Alice could just set up shop elsewhere. Bob could choose another shoe store. However since Westfield and eBay both dominate their respective markets, that could well be a poorer choice.

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“Urgency is poisonous”

Here’s one for a rainy Monday morning. 37signals’ experimental 4-day working week is going very well.

When I first compared this enlightened approach to people-management with the drive-them-harder style of Jason Calacanis, it triggered a massive debate, and I wrote a follow-up comparing the Calacanis approach to an evil cult. Last week 37signals reckoned that urgency is poisonous.

One thing I’ve come to realize is that urgency is overrated. In fact, I’ve come to believe urgency is poisonous. Urgency may get things done a few days sooner, but what does it cost in morale? Few things burn morale like urgency. Urgency is acidic.

Emergency is the only urgency. Almost anything else can wait a few days. It’s OK. There are exceptions (a trade show, a conference), but those are rare.

When a few days extra turns into a few weeks extra then there’s a problem, but what really has to be done by Friday that can’t wait for Monday or Tuesday? If your deliveries are that critical to the hour or day, maybe you’re setting up false priorities and dangerous expectations.

If you’re a just-in-time provider of industry parts then precise deadlines and deliveries may be required, but in the software industry urgency is self-imposed and morale-busting. If stress is a weed, urgency is the seed. Don’t plant it if you can help it.

I can’t agree more. A client phoned once, all a’fluster about an “emergency”. Before I could think, I blurted out the question, “Why? Whose life is in peril?”

Of course no-one was in danger. This client was operating in crisis mode, as usual: that anti-pattern also known as “firefighting mode”: “Dealing with things only when they become a crisis, with the result that everything becomes a crisis.” I’ve written about that before here and with my colleague Zern Liew.

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Australia 2020 rejection letter finally arrives

Thumbnail image of Australia 2020 Summit rejection letter

This morning I finally received a letter (pictured) telling me that I hadn’t been selected for the Australia 2020 Summit. Gosh. I’d already figured that out from not being on the published lists of those who were going.

Apart from the rather late arrival of the news and the traditional passive-voice bureaucratic writing style, there’s two interesting points about this letter.

  1. I left the “title” field of the nomination form blank, since I don’t use them. I think titles like “Mr”, “Miss”, “Mrs”, “Ms” etc are an archaic way of labelling people. Nevertheless they felt compelled to use “Mr/s”, even though I had filled in the gender field.
  2. The official website said that people who applied via email, like me, would receive an email reply. They can’t even follow their own published procedure.

I really am trying to find good-news stories about the Summit, I really am…

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The problem with changing what you do…

… is that if you want to do a New Thing, you have to choose an Old Thing to stop doing. Otherwise you run out of hours in the day. And that doesn’t work.

I’ve written before how I’m starting a business called Skank Media, and the new Topic 9 website is the first project out of the starting gate. Certainly since the beginning of this year I’ve been spending more time writing too: 133 posts in January 2008 compared with just 16 a year before. I’ve spent more time in dialogues online too, re-establishing links with my community.

What’s the Old Thing that’s stopped?

I’ve been getting less sleep, certainly. And less exercise. But I’ve also been doing less work for my “old” business, Prussia.Net — and therein lies a problem. Prussia.Net is what generates the income.

Oops.

Yes, cashflows are down. And because I wanted to change Prussia.Net itself, that change process takes more time of its own too. Some client projects are running terribly late. I even lost a wonderful long-term client a few weeks ago because I couldn’t dedicate enough time to their change process.

Big Oops.

So for me, today’s the day I start sorting out that chronological challenge. Here’s how I’ll proceed…

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