A fortnight ago there was confusion over Vodafone’s plans for the iPhone. Were data charges included in the cap or not? Vodafone’s “explanation” seemed to contradict their published terms a conditions.
Even though all their previous plans allowed data to be included within the cap, billed at $1 per 5 minutes of connection, Vodafone reckons that for the iPhone it’s billed separately. Can anyone give a rational explanation for why the data should be more expensive if the device happens to be an iPhone?
Other than price-gouging, that is.
After all, if your mobile device is a laptop they’ll sell you 5GB/month for $39! Given that Telstra and Optus had already announced their pricing, Vodafone could have scooped them both with a better package, rather than looking like a greedy also-ran.
So with this background, I was… erm… thrilled to receive my phone bill this month.
Here’s a picture.
Yes, instead of the usual $79, a busy month saw me go over cap. I’m up for $476.91.
I reckon Vodafone should have given me a warning.
I do realise that I signed up for the deal and I’m supposed to know what I’m spending. I do realise that telcos make Big Fat Profits from mistakes like mine. It’s in their short-term interest not to warn me. But I reckon it’s customer service FAIL. Particularly as I’m not on a contract and I can switch carriers tomorrow.
Vodafone could have made this a customer service win. Noting that my data usage was climbing, noting that I’m a business customer who’s not on contract, they could have called. “Hi, you’re going over cap. Would you like to upgrade now? It’ll save you money, and if you sign a contract we’ll throw in a new phone.”
As it stands, though, I’m unhappy. I used what felt like “a bit more than usual” but have a bill six times more.
I’ll be calling Vodafone tomorrow. Let’s see if they can make me happy again.