Safely home in Sydney

’Pong and I have returned home safely from Cowra, a 655km round trip, thanks to the wonders of Matthew Hall and the Success Whale. All hail the Success Whale! (Except Stephen Stockwell, unbeliever.)

The journey home was enlivened with an interesting experiment. Instead of me broadcasting Stilgherrian Live — bright TV lights in a moving car at night would be a plan full of FAIL — we created an inside-out radio station. Some of my followers on Twitter took up the offer to send us links to music — which we streamed live from YouTube. The audience chose the music and we listened to it.

This experiment in crowdsourcing a playlist was remarkably successful. I’ll publish the music later. But even more remarkable was the power of the hyperconnectivity. Even though we were driving through rural New South Wales, we were still in touch with our friends — wherever they were too — doing the usual things we do of an evening, like swap links and tell each other bad jokes.

I’ll have much more to say about this soon. But for now I must rest.

How Dell fixed my monitor order

Dell logo

Last week I posted a long, angry piece describing how Dell screwed up an important order. Well, important to me. Pissily tiny to them. Within hours I received a phone call from Winston Robins, Dell’s Purchase Experience Manager for Australia and New Zealand.

What immediately impressed me is that he’d actually read what I’d posted, here and on Twitter, and instead of glossing over the mistakes he seemed genuinely interested in finding out what went wrong.

The short version is that the monitors I’d ordered were delivered as quickly as possible after that, and Winston kept me informed of progress at all times. He acknowledged Dell’s mistakes, and said the staff responsible were “coached” — which is a nice little euphemism, eh?

So what went wrong?

Continue reading “How Dell fixed my monitor order”

Links for 28 September 208 through 01 October 2008

Here are the web links I’ve found for 28 September 2008 through 01 October 2008, posted automatically and covered in badger fat.

Links for 23 September 2008 through 25 September 2008

Stilgherrian’s links for 23 September 2008 through 25 September 2008, scrubbed up with a wire brush: